How a vendor-neutral MSP alleviates challenges for healthcare organizations.
By Leanne Oatman
Today’s integrated managed services models help healthcare organizations navigate complex challenges and attract the best talent to their organization. And this is more important than ever, for according to a 2017 Moody’s Investor Services report, overall hospital operating expenses outpaced operating revenues. With labor representing the most significant portion of hospital operating expenses, these financial challenges are fueling the need for healthcare organizations to reconsider hiring models. One option for contingent labor is a vendor-neutral managed service program (MSP).
By Elliot H. Clark
When you start a column off with a title from a Styx song, you are really dating yourself. Nonetheless, it seemed appropriate. HRO Today has recently completed a research report, sponsored by Alexander Mann Solutions, highlighting the rapid integration of artificial intelligence (AI) into HR technology and infrastructure. Within the study, there are several interesting findings which will be presented in detail at the HRO Today Forum North America.
First, let’s define AI. For years I have joked that artificial intelligence was something you got from politicians and online pundits. But now that software has come of age, it’s time to recognize it for what is really is. In a basic sense, AI is the ability for software to learn by observation without needing to be programmed for specific outcomes. For example, the “self-driving” car of the future does not get programmed to stop at red lights—it just does. The software observes millions of traffic patterns and learns what to do when the traffic light is red. Of course, my concern that it will accelerate at yellow lights shows I may not be a good role model for a robot, but you get the general idea.
By Debbie Bolla
Not in a million years did I ever think I’d have a virtual assistant at my fingertips to help me keep track of all my never-ending deadlines. Or that I would never need a paper map again. Or that I would plug in my son’s light-up shoes with a USB to charge them. But that is life today, and with technology, it’s only going to change more.
In this issue’s cover story, HRO Today’s Associate Editor Marta Chmielowicz thoroughly examines how artificial intelligence (AI) and machine learning will continue to impact the daily lives of HR executives and how they manage the workforce.
By D. Zachary Misko
This year’s theme of the HRO Today Forum North America is “Driving Corporate Strategy.” Despite the technology disruption that has roiled much of global business, the need to attract, retain, protect, and serve employees has insulated companies. But now, change is washing over how companies do business and sending ripples across the HR industry. HR is officially being shaken by the tech invasion.
As you will learn from our Forum speakers, panels, and sessions, a rising cohort of tech-enabled leaders are rethinking business and reacting with more creative models. The finalists in our iTalent competition are not surprisingly a part of this movement; they are investing in this vision of the future. Throughout the Forum, we will explore this further and amplify the highest standards of human resources in the management and support of services, technologies, and overall HR functions.
We rank the top providers based on customer satisfaction surveys.
By The Editors
HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis. For this survey, we required 10 responses from seven companies.
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