Tag Archives: march-2015

Editor’s Note: Challenge Accepted

debbie bolla

By Debbie Bolla

Editor-in-Chief

Everyone faces challenges in their roles and HR is no exception. As I read through this month’s issue, three concerns appeared in not just one but multiple stories, suggesting a trio of pressing matters for HR executives across the board.

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2015 Baker’s Dozen Customer Satisfaction Ratings: Relocation

HRO Today Baker's Dozen

By The Editors

HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 10 responses from seven companies, and we received feedback from more than 250 verified customers.

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Scoring Big

Berlin Packaging leverages Net Promoter methodology to measure and improve both customer and employee satisfaction

By Paul Mansour

It goes without saying—or at least it should—that 
a happy workforce produces happy customers. Yet
 with Gallup’s State of the American Workplace study reporting that only 30 percent of U.S. workers are engaged in their jobs, it’s clear that the vast majority of employees lack the motivation required to deliver high quality customer service. That’s a serious problem for any business with a desire to excel.

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