Tag Archives: HRO Today Forum North America

Pontoon Strengthens EMEA Leadership Team

New Head of Sales and SVP join the workforce solutions provider.

Pontoon invests in its EMEA footprint and reach with several key appointments. The workforce solutions provider announced Tom Mason as Head of Sales for EMEA. He will have responsibility for Managed Service Provider (“MSP”) and Recruitment Process Outsourcing (“RPO”) sales throughout EMEA. In his role, Mason will direct European business efforts and administer the business development strategy for Pontoon, assuring that the workforce solutions provider maintains its leadership position through a focus on innovative technology, customer service and total talent management solutions for large and emerging companies within the region.HIs considerable industry experience includes more than 15 years in key leadership roles having previously served as Managing Director RPO EMEA for both Allegis Talent2 and Hudson Highland Group.

To further fortify its market leadership position, Adrian Cross will also join Pontoon. Cross will serve as the Senior Vice President of EMEA Operations and will be instrumental in leading operational development and delivery of MSP and RPO programs in EMEA. He has the distinction of successfully serving hyphen, an Adecco Group company, for over 13 years, and was the 4th employee hired by hyphen. Cross has performed a wide array of roles within hyphen, managing the operations and implementation functions prior to his appointment into the Chief Operating Officer role in 2011.

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Tech Division – 6/3

Joberate spins off social media recruitment technology into new company Candarine.

Looking to focus exclusively on its mission to help society better understand job-seeking behaviors of the global workforce, Joberate has separated from its social media recruitment technology. The product development paths of the two technology platforms are not naturally aligned, and the aggregate capital requirements to fund both technology platforms simultaneously are onerous. Therefore, Joberate leadership completed a management buyout of existing Joberate shareholders in order to spin off the legacy social media recruitment technology business into a new company called Candarine.

Candarine was created for recruiters by recruiters. The company has built a social media recruitment technology and services platform with a clear mission, to help companies across the world to attract the best talent. Candarine’s technology and services offerings became an award-winning combination of integrated marketing and sales tools designed purely for recruitment. In fact, Candarine has already helped clients in more than 50 countries leverage social media as a sustainable complement to their recruitment strategy.

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CEO’s Letter: Announcement from SharedXpertise

CEO’s Letter: Announcement from SharedXpertise

I would like to take moment to announce the departure of Faye Holland, our Managing Director for the EMEA and APAC regions and the Global Executive Director of the HRO Today Services and Technology Association (formerly HROA). Faye has been with SharedXpertise for more than five years and made a great contribution to our organization and to the larger HR community through her dedication and commitment

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Zeroing In

Today’s blended workforce requires a focused talent strategy.

By Russ Banham

Today’s workforce is an amalgam of many different types of workers, from traditional employees to widening ranks of contingent labor. Effectively managing this disparate and often far-flung human capital is no easy task. To assure close collaboration, enhance employee engagement and productivity, and achieve global compliance objectives, organizations must insist upon centralization and accountability. In many organizations, this responsibility falls to external managed service program providers.

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The 2014 Baker’s Dozen Customer Satisfaction Ratings: Managed Service Programs

 HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.
 
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 10 responses from 7 companies, and we received feedback from more than 200 verified customers.
 
In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores. We include them to demonstrate the relative differences among the ranked service providers.
 
While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.
 

Click here to learn more about the top 13.
 
Click here to view the Overall and Breadth of Service leaders.
 
Click here to view Size of Deal and Customer Satisfaction leaders.

 

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Declaring Independent Workers

Avoid worker misclassification with these six steps.
 
By Nathan Gibson
 
 
Recent reports have offered conflicting opinions as to whether the number of independent contractors is growing or declining. The Freelancers Union says nearly one in three working Americans is an independent worker and MBO Partners says that “the independent workforce … is expected to grow to 24 million strong by 2018

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Getting in the game

It is possible for SMBs to leverage managed service programs. Here’s how.
 
By George Lanzano
 
Efficient utilization and management of a contingent workforce remains an area of focus for human resources leadership across all organizations. Due to ongoing issues with worker misclassification, the emerging impact of the Affordable Care Act, globalization, and cost savings pressures, this segment of the workforce is also being evaluated by procurement, legal, finance, and C-level stakeholders

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Too Much To Manage?

It’s actually the complexity of SOW projects that make them ideal for vendor management systems.
 
By Peter Parks
 
Many organizations believe that vendor management systems (VMS) are only appropriate for the management of straight time-and-material engagements, and that statements of work (SOW) are just too complex for the software to handle.
 
SOWs are often viewed as in a different class, with many variables and higher fees

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Finding the Best

Three considerations to follow when bringing in third-party recruiters.
 
By Sean Bisceglia
 
While many organizations would prefer to use their internal recruiters to fill jobs, the reality is that they sometimes need to supplement these efforts with outside resources. In fact, according to a survey from the Novo Group, 80 percent of companies use third-party agencies or recruiters for help with hard-to-fill positions

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Innovative Sourcing

Nine techniques for finding better candidates.
 
By Audrey Roth
 
How do today’s top candidates hear about jobs or learn about leading-edge companies? Well, it’s certainly not through print or radio ads—the popular choice more than a decade ago. Nowadays, Jay Floersch, solutions architect for Aon Hewitt, says that candidate behavior is the driver for new sourcing avenues, which reflect the modern multi- faceted manner of today’s job seeker

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