Tag Archives: HR Outsourcing

2019 Baker’s Dozen Customer Satisfaction Ratings: RPO

HRO Today Baker's Dozen

View the results of this year’s RPO Baker’s Dozen ranking.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

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CEO’s Letter: To Outsource or Not to Outsource—That is Not the Question

HRO Today

By Elliot H. Clark

When Hamlet contemplates “To be or not to be,” he is actually thinking about suicide, so forgive the title of this column. I am not comparing outsourcing—or not outsourcing—to self-destruction. In fact, I don’t even think outsourcing is a “strategy.” It is a tactical approach to achieve a given set of HR-related tasks or outcomes. That is it. It is not a gut-wrenching test of your philosophical gestalt. It is a big decision to use an external fi rm, but in the modern world of RPO with so many top quality providers, it is an equally big decision to keep recruiting in-house. I have heard of a few big companies that are now working to bring recruiting back in-house. Most of them will fail.

I have seen this movie before. When the unemployment rate drops below the full-employment level, recruiting—and retention, but that is a subject for another day—difficulty rises proportionally. As time to interview and time to fill rise, hiring manager frustrations begin to boil over. The object of their displeasure is the recruiting infrastructure. The talent acquisition leadership and the CHRO come under fire and eventually decide their provider cannot get “the job” done. Then they will make the momentous decision to bring TA back in-house. Welcome to 2005 and 2006! It’s back to the future. The main problem is it largely failed back then. Most of the insourced deals wound up back in the hands of a provider after a few years.

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2019 HRO Today Baker’s Dozen for Recognition

2019 HRO Today Baker’s Dozen for Employee Engagement

2019 Baker’s Dozen Customer Satisfaction Ratings: Recognition

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

Continue reading →

2019 Baker’s Dozen Customer Satisfaction Ratings: Recognition

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

Continue reading →

Future-Proof Payroll

Global Payroll

New research finds organizations are moving to cloud-based platforms for global and compliance capabilities.

By Pete Tiliakos

Payroll transformation has become a priority for many organizations, finds NelsonHall’s annual Next Generation Payroll Services study. Historically, payroll has long been treated as a simple cost center, and frankly, many payroll departments have gotten by with disparate and outdated—albeit reliable—platforms that lack global reporting capabilities and require burdensome manual processes. And in some cases, payroll has been overlooked when it comes to allocating funding to improve the operating model.

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HRO Today Association Update: Redefining the Value of HR

HR Association

By D. Zachary Misko

I don’t know about you, but I shop quite a bit on Amazon. I love the fact that I can do it anytime, often get lower prices, and check out what other buyers have to say about an item I am interested in. The ratings and customer reviews can be helpful, especially if it’s something I haven’t purchased before and am less familiar with it. A few times, it has actually made me change brands to a better-rated or cheaper product. Of course, the five-star rating system isn’t unique to Amazon. We’ve become familiar with it and see it often: when choosing a restaurant, booking a hotel, and even when selecting a movie for Friday night. Consumer Reports also gives us an opportunity to review those big purchases before committing to a product. The platform helps us assess the best brand to meet our needs and makes the shopping experience easier by highlighting the top choices, saving time, and ensuring a good long-term outcome.

The HRO Today Association recognizes the value of this type of data. Information like customer satisfaction data; crowd-sourced opinions; expert evaluations; and third-party, merit-based designations or awards can be useful in saving consumers time, energy, and frustration, resulting in a positive experience.

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CEO’s Letter: A “Disengaged” HR Service Sector

HRO Today

Be Elliot H. Clark

At the HRO Today Forum in May, many CHROs and top-level practitioners were disappointed to hear Dr. Peter Cappelli of the Wharton Center for Human Resources say during a town hall session that current research suggests that employee engagement scores don’t tell HR or executive leadership very much as a predictive tool for productivity. I have not reviewed that research personally, but I defended the employee engagement provider industry saying that engagement surveys are predictive of retention—no minor issue—and can help identify problems in line management. Conclusive “linkage research” between engagement and performance has been the holy grail of the OD profession for decades. But the employee engagement industry has a bigger problem to contend with than Dr. Cappelli questioning predictive value. That problem is: Their service is not very good.

HRO Today is publishing our first-ever Baker’s Dozen Customer Satisfaction Ratings for Employee Engagement this month, and overall, the “engagement” of engagement customers is low. There are few companies on the list that outperform their cohort, but generally, the scores for customer service are the lowest of any other HR service offering.

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Standout Tech

TekTonic Awards

Learn more about the impact of the 2019 TekTonic Award winners.

By The Editors

Each year, HRO Today recognizes the latest tech solutions that empower HR leaders to streamline their people management processes and provide the necessary time to execute on strategies that are aligned with business goals. From making the benefits process easy and engaging to increasing candidate conversion rates, the 2019 TekTonic Award winners are adding insight and value to the many layers of human capital management.

Click here to view this year’s winners.