Worker confidence remains high despite a volatile market.
By Larry Basinait
The Worker Confidence Index (WCI) for the third quarter of 2018 increased by 3.1 points and, at 107.4, is now at its highest level since the first quarter of 2017. All four indices of worker confidence were on the rise this quarter, with likelihood of promotion jumping the most, up to 113.7. The likelihood of a raise and trust in company leadership indices also increased for the quarter by about 3 points.
Sensitivity, confidentiality, and insight are all required of great HR leadership. However, the nature of most HR issues requires the utmost discretion. In perhaps no other role does the phrase “lonely at the top” describe the daily life as well as it does for the CHRO. There is no more daunting task than to help an organization get hundreds, thousands, or tens of thousands of employees all striving to achieve common goals and cultural precepts. However, where do HR leaders go for advice, support, or best practices? There are few answers to that question that come even close to the many choices available for other C-suite officers.
For that reason, one year ago, HRO Today and the Wharton Center for Human Resources combined forces in a landmark partnership to create the CHRO Today Executive Network (C-TEN).
The Wharton Center for HR has worked with HRO Today and the leadership of the C-TEN to address the pressing questions CHROs need to answer in order to be extraordinary in their jobs.
By Elliot H. Clark
This year, we introduce our first-ever HRO Today Baker’s Dozen Customer Satisfaction Ratings for total workforce solutions (TWS). The companies listed are the absolute best providers in the TWS market. We believe this is a representative list of the HR service providers that can manage the large, complex, integrated programs necessary to service global companies. HRO Today defines TWS as the combination of RPO and MSP services into a seamless platform. Prior to the release of this Baker’s Dozen, we discovered through research that hundreds of companies claim to be “leading providers of global total workforce solutions.” However, after reviewing our data sets on clients that leverage both RPO and MSP products from a single provider in multiple regions, there seems to be only a handful of firms that can provide the integrated service offering.
There are some very good HR service partner companies in the enterprise and mid-market sectors offering a total workforce solution and the number of organizations looking for the combined solution is also growing rapidly. And there lies the problem: Market demand leads less capable companies to claim capabilities that they don’t actually have. This month’s cover story focuses on global technology leader DXC Technology and its innovative view of the workforce. One aspect of the company’s talent approach is what CHRO Jo Mason calls the “unincorporated workforce,” which supports candidates who don’t want to be traditionally employed. DXC partners with Allegis Global Solutions for this, as well as the sourcing and hiring of full-time employees. Given the scale and complexity, it’s hard to imagine that many HR service partners could accomplish the program objectives. And, in fact, there aren’t many—and we list most of them on the Baker’s Dozen this month. So, the overwhelming message of this column if you remember nothing else is “Caveat Emptor.”
By Debbie Bolla
Personally, I’m excited that 2019 is around the corner and I’m entering my tenth year with HRO Today! We will continue to provide our readers with the latest research, innovations, and trends in human capital management. But before we leave 2018 behind, let’s take a look at what we predicted for the year and how we fared in our forecast.
Prediction: “Flexible, easy, personalized, intuitive, slick, and mobile-first. This not only helps employees and managers do their jobs more effectively, but can be a recruiting differentiator for organizations to show candidates that they are progressive and willing to provide the tools to get the job done.”
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