BenefitsEngaged Workforce

SaaS Update: The Best in SaaS

A look at leading Software as a service providers in the hr marketplace.

by HROT Staff

In this age of online services, just about everything can be accomplished through a web browser. For HR, this move to an on-demand software delivery model has been a blessing because the marketplace is now a bountiful place, replete with a cornucopia of services delivered via the web.

HRO Today surveyed a broad range of Software as a Service (SaaS) providers to find out what goodies they are bringing to HR and how these tools can help organizations vastly improve services, make data more accessible and help HR professionals spend less time on administration and more time on important things.

On the following pages, there is proof that you can find just about any kind of tool to be more productive and cost-effective in delivering day-to-day support for the enterprise. Whether your need is for a robust applicant tracking system capable of helping you process thousands of candidates a week or you need to address that burning platform or you just need a better way to get payroll done, the abundance of SaaS offerings available can help address all of these wants and more.

Our list is just a small sampling of the solutions out there, and more are being rolled out each day in addition to new version releases of existing software as well. Even if you can’t find exactly what you need, wait a few minutes. You might just find it then.


ADP, Inc.
www.adp.com
HR-related services provided: Payroll, tax and compliance, workforce management, HR systems administration, employee data management, expense management, SUI management, health & welfare, COBRA, FSA, carrier enrollment, retirement, commuter benefits, workers’ comp, group health, pre-employment services, compensation management, performance management, and learning management.
Key clients in 2007: Cisco, American Express, Sonic Automotive, Ford, and AutoNation.
Most important metrics to clients: N/A.
Number of employees serviced through SaaS solution: Eight million (30 percent of U.S. clients’ employees).
Number of redundant data sites: N/A.
Guaranteed up time: From 99.99% to 100% SLA for tax and money movement processing.
Certifications: ISO 27001 certification, SAS 70, and SOX compliance audits.
Certification by major HRIS platform providers: ADP products have integrations with all major HRIS platforms, including SAP, Oracle, and JD Edwards. ADP payroll services have been embedded into the new SAP Business ByDesign on-demand solution for small and mid-size companies.
Average time between significant revision releases: Feature releases twice a year. This may vary from quarterly releases to annual releases depending on market trends, client needs, and product maturity.

Beeline
www.beeline.com
HR-related services provided: Projects and services include project management, financial management, resource procurement and management, and RFx communication; managed services include strategic workforce management, change management, financial management, risk management, supplier management, process management, and implementation management; RPO services include total outsourcing of recruitment, project recruitment outsourcing, recruiting proposal support, and on-site recruiting services; applicant tracking; employee development covering development planning, employee appraisal, compensation and recognition, mentoring/coaching, and career planning.
Key clients in 2007: Aon Corporation, BlackRock, Blue Shield of California, Bristol-Myers Squibb Corporation, CareFirst, LyondellBasell Industries, PwC, and Vonage.
Most important metrics to clients: Resource management analytics and trending, market rate analysis, cost savings, supplier performance, and risk mitigation analysis.
Number of employees serviced through SaaS solution: N/A.
Number of redundant data sites: Jacksonville, FL and Alpharetta, GA.
Guaranteed up time: 99%.
Certifications: None.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: Six to nine months.

Ceridian
www.ceridian.com
HR-related services provided: HR, payroll, and benefits administration; talent acquisition; talent management including performance management; regulatory compliance/administration; health and productivity including employee assistance programs (EAP), work-life services, leave administration, and health and wellness solutions; learning management that capture, create, manage, and share knowledge.
Key clients in 2007: PHH, Visteon, Spectra Energy, Unisource, JohnsonDiversey, Johns Manville, and Verigy.
Most important metrics to clients: Issues tracking and root cause analysis; problem resolution/escalation tracking; project tracking/project delivery; and business event tracking/accuracy.
Number of employees serviced through SaaS solution: N/A
Number of redundant data sites: Atlanta and Louisville.
Guaranteed up time: 99.5%.
Certifications: SAS 70 certified.
Certification by major HRIS platform providers: Oracle, SAP, JD Edwards.
Average time between significant revision releases: Bi-annually.

Cornerstone OnDemand
www.cornerstoneondemand.com
HR-related services provided: Integrated talent management suite encompassing learning, compliance, performance, compensation, succession, and analytics functions.
Key clients in 2007: Aon Corporation, Barclays, Bank of New York, Bank of the West, MasterCard, Freddie Mac, SmithBarney, and Washington Mutual.
Most important metrics to clients: N/A.
Number of employees serviced through SaaS solution: N/A.
Number of redundant data sites: N/A.
Guaranteed up time: 99%.
Certifications: None.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: N/A.

Cytiva
www.cytiva.com
HR-related services provided: Flexible tools for recruiting and on-boarding including automated requisition approval, candidate sourcing, Internet and intranet management, employee referral programs, custom job applications, resume processing, OFCCP-compliant searching, prescreening and auto-rank criteria, integrated background checking, integrated WOTC screening
Remote recruiting appliances, on-boarding, offer approval, automated offer letters, two-way outlook integration, real-time data management, and others.
Key clients in 2007: Ocean Spray, BBDO, Chesapeake Energy, CafePress.com, Mazda, Patina Restaurant Group, WestJet, and StarTek.
Most important metrics to clients: Cost of hire, quality of hire, average time to fill, number of open requisitions, and number of hires per recruiter.
Number of employees serviced through SaaS solution: Clients have several thousand recruiters who manages several million resumes/candidates a year.
Number of redundant data sites: Six
Guaranteed up time: 99.999%.
Certifications: None.
Certification by major HRIS platform providers: None, but integration with PeopleSoft, Oracle, UltiPro, and SAP are supported.
Average time between significant revision releases: Three months.

Emportal
www.emportal.com
HR-related services provided: On-demand HR management system that automates HR business processes, integrates payroll, and other best-of-breed point solution applications and aggregates all worker data for a full suite of HR service solutions (e.g., workforce management and self-service, benefits administration, performance management, talent management, time and attendance, and training and development) and an extensive arrangement of comprehensive, in-line reports and analytics.
Key clients in 2007: FCI and California Waste Solutions.
Most important metrics to clients: Eliminate need for duplicate systems input and manual processes; integration with other vendors’ applications; easy-to-use manager/employee self-service functionality; automation of HR processes; and in-line reporting and analytics..
Number of employees serviced through SaaS solution: N/A.
Number of redundant data sites: N/A.
Guaranteed up time: 99.999%.
Certifications: None.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: Three months.

Fieldglass, Inc.
www.fieldglass.com
HR-related services provided: Contingent labor and recruitment solutions.
Key clients in 2007: Allstate, GlaxoSmithKline, Johnson & Johnson, Metavante, Verizon Wireless, and Wyeth.
Most important metrics to clients: Savings, cycle time, compliance, and quality.
Number of employees serviced through SaaS solution: N/A.
Number of redundant data sites: Primary site in the Midwest and a disaster recover site on the West Coast.
Guaranteed up time: 99.8%.
Certifications: EU Safe Harbor.
Certification by major HRIS platform providers: N/A.
Average time between significant revision releases: One year.


GeoLearning

www.geolearning.com
HR-related services provided: Managed learning services and hosted learning platforms.
Key clients in 2007: Ace Hardware; Palm; Adecco; Edward Jones; states of New Jersey, North Dakota, South Carolina, Arizona, Minnesota, and Washington; Realogy; Kaiser Permanente; Hudson’s Bay Company; and Smurfit-Stone Container.
Most important metrics to clients: Student/participant program evaluations; pre- and post-testing; transfer of acquired learning to intended behaviors in the work environment; business result metrics such as ROI, increased production, enhanced quality, reduced costs, increased sales, reduced accidents, compliance, etc.; measures of customer satisfaction (internal and third-party surveying).
Number of employees serviced through SaaS solution: 13 million.
Number of redundant data sites: Three, Des Moines, IA; Ashburn, VA; and Ottawa, Canada.
Guaranteed up time: 99%.
Certifications: None.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: N/A.


HRN Management Group

www.hrnonline.com
HR-related services provided: Performance management tools, compensation administration software, HR compliance solutions (online policy manual, HR forms, etc.), editable job description library, HR legal newsletter, and HR industry white paper archive.
Key clients in 2007: Zion’s Bank, Dominos Pizza, Reliant Pharmaceuticals, and Kinecta Federal Credit Union.
Most important metrics to clients: Uptime and accuracy.
Number of employees serviced through SaaS solution: 100,000.
Number of redundant data sites: Three, two in Salt Lake City and one in Detroit.
Guaranteed up time: 99%.
Certifications: None.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: Six months.

iEmployee
www.iemployee.com
HR-related services provided: Employee self-service HR, benefits and time and attendance tool. Also offers training tracking, expense management, salary planning, online access to pay stubs and W-2s, and a complete reporting console.
Key clients in 2007: Time Warner, Readers Digest, Salesforce.com, and Daimler Chrysler.
Most important metrics to clients: Availability, security, and usability.
Number of employees serviced through SaaS solution: More than 300,000.
Number of redundant data sites: None.
Guaranteed up time: N/A.
Certifications: SAS 70.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: 12 to 18 months.


Jobpartners Limited

www.jobpartners.com
HR-related services provided: Talent management suite for recruitment activities, data warehousing, employee appraisals and development, incentives and rewards, and career planning.
Key clients in 2007: Sodexho, Nationwide Building Society, Bank of Tokyo Mitsubishi, Credit Agricole, Securitas, SFR, KPN, CRH, Essilor, Monoprix, and Nutreco.
Most important metrics to clients: Time to hire, cost per hire, aged requests, conversion ratios, (interview to offer, offer to hire), timing metrics (average time between application and shortlist, interview, and offer), candidate sourcing split, others.
Number of employees serviced through SaaS solution: More than one million.
Number of redundant data sites: Two in the U.K.
Guaranteed up time: 99.8%.
Certifications: Compliance with EU’s Regulation (EC) No. 45/2001 and EU Directive 95/46/EC; registration with U.K.’s Data Protection Registrar.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: Yearly, with incremental releases every three months.

Kenexa
www.kenexa.com
HR-related services provided: Assessment solutions include skills testing, psychometric and personality assessments, structured interviews, phone screening, and others; talent acquisition/recruiting span workforce transformation, vendor management, campus recruiting, diversity recruiting, and employment process outsourcing; and talent management include software for large enterprise, mid-market, and hourly applicant tracking, on-boarding, performance management, succession planning and more;
Key clients in 2007: More than 3000 companies and government entities worldwide, including 40 percent of the Fortune 500 and 50 percent of the Dow 30.
Most important metrics to clients: Improvements to the size, quality, and reach of talent pools; Time-on-task for staffing operations; resume volume; resumes screened per hire; interview-to-offer efficiency; offer-to-hire efficiency.
Number of employees serviced through SaaS solution: Kenexa Recruiter BrassRing is used by 650,000 client users in 117 countries on six continents. There are nearly 100 million users of Kenexa products worldwide.
Number of redundant data sites: Two data centers for the Kenexa Recruiter BrassRing application—Sterling, VA and a disaster recovery facility in Waltham, MA.
Guaranteed up time: 99.9% availability or better—excluding scheduled maintenance—for the past three years, with contractual penalties starting at 99.2%.
Certifications: Safe Harbor certified, annual audits by TRUSTe, and infrastructure is Cybertrust Perimeter Certified.
Certification by major HRIS platform providers: No.
Average time between significant revision releases: Nine months.

NuView Systems, Inc.
www.nuviewinc.com
HR-related services provided: NuView Tools offers implementation, project management, customization, interface development, training, continuous employee support, and more.
Key clients in 2007: Edgewood Partners Insurance Center, Southwest Florida Water Management District, Survey Sampling International, and LBP Manufacturing.
Most important metrics to clients: Configurable to allow clients to set own metrics.
Number of employees serviced through SaaS solution: N/A
Number of redundant data sites: One data center in Andover, MA.
Guaranteed up time: 99.9%
Certifications: EU Safe Harbor and SAS 70 Type II.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: Up to three updates (point releases) per year; major releases every 18-36 months.

SaaS.com
www.saas.com
HR-related services provided: Time and attendance, benefit accruals, employee and manager self-service, point system, employee scheduling, expense reimbursement, and project tracking.
Key clients in 2007: N/A.
Most important metrics to clients: Hard dollar cost savings, service level improvements, client satisfaction, and reduced business risk.
Number of employees serviced through SaaS solution: N/A.
Number of redundant data sites: None.
Guaranteed up time: 99.99%.
Certifications: None.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: Six months.

StepStone Solutions
www.stepstonesolutions.com
HR-related services provided: Integrated suite including recruiting, performance management, skills and competency management, succession planning, learning management, and compensation management.
Key clients in 2007: Farmers Insurance, Verizon, Virgin Atlantic, and PwC.
Most important metrics to clients: N/A.
Number of employees serviced through SaaS solution: Of more than 1,250 customers, 175 organizations are SaaS-based.
Number of redundant data sites: Seven data centers in the U.S., Europe, and Singapore.
Guaranteed up time: 99.5%
Certifications: Safe Harbor certified.
Certification by major HRIS platform providers: Powered by SAP NetWeaver certified.
Average time between significant revision releases: Quarterly.

SuccessFactors
www.successfactors.com
HR-related services provided: Succession management, goal management, recruiting management, compensation management, learning & development, analytics and reporting, 360 degree reviews, employee profiles, and seating charts.
Key clients in 2007: Wachovia, Hilton, American Airlines, Kimberly-Clark, Mastercard Worldwide, Volkswagen North America, and Sutter Healthcare.
Most important metrics to clients: employee retention and employee satisfaction.
Number of employees serviced through SaaS solution: More than three million.
Number of redundant data sites: Four data centers.
Guaranteed up time: N/A.
Certifications: Safe Harbor, SAS 70 type II, and credit card certification.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: In the company’s seven-year history, it has released 76 iterations or about one every 30 days.

Taleo
www.taleo.com
HR-related services provided: On-demand recruiting and performance management solutions.
Key clients in 2007: American Airlines, Rogers Communications, Applied Materials, UPS, 3M, Purdue University, Wyndham Hotels and Resorts, and Hess Corporation.
Most important metrics to clients: Time to fill open positions, cost per hire, sourcing ROI, campus recruiting yield, percentage of internal vs. external hires, recruiter efficiency, recruiter effectiveness, requisition aging, offer acceptance rates, turnover, and quality of hire metrics.
Number of employees serviced through SaaS solution: More than 1,500 organizations with more than 1 million users.
Number of redundant data sites: Two.
Guaranteed up time: 99.5%.
Certifications: Safe Harbor certified and accredited to store and process classified data for the U.S. Department of Homeland Security.
Certification by major HRIS platform providers: None.
Average time between significant revision releases:12-18 months.


Ultimate Software

www.ultimatesoftware.com
HR-related services provided: Workforce portal and web self-service with employee self-service functions such as life event management; business intelligence reporting and analysis; recruitment management offering easy integration to and from job boards; customizable features for developing pre-qualifying questionnaires and identifying best candidates; web-based on-boarding spanning government and procedural paperwork; manager/administrator self-service with guided, step-by-step online administrator functions; benefits management with online enrollment that includes administrator monitoring features; payroll including online gross-to-net tax management; performance management, with goal-setting features; time and attendance management with features for scheduling employees and managing their leave and vacation time; and compensation management; relationship management.
Key clients in 2007: N/A
Most important metrics to clients: Customer retention and uptime.
Number of employees serviced through SaaS solution:
Number of redundant data sites: Miami and Atlanta.
Guaranteed up time: 99.9%
Certifications: ISO/IEC 27001:2005 Certification
Certification by major HRIS platform providers: None.
Average time between significant revision releases: Yearly excluding tax/regulatory/compliance updates.

Workday
www.workday.com
HR-related services provided: On-demand HCM solutions include organization management, lifecycle management, compensation management, and workforce development.
Key clients in 2007: Chiquita Brands International, CareerBuilder, The Carlyle Group, Life Time Fitness, The Leukemia and Lymphoma Society, Millennium Pharmaceuticals, Secure Computing, and Southwestern Energy Company.
Most important metrics to clients: N/A.
Number of employees serviced through SaaS solution: Serves 40 clients with some employing as many as 26,000 employees.
Number of redundant data sites: Three separate locations.
Guaranteed up time: More than 99%.
Certifications: SAS 70 Type II certification.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: Three months.


Workscape, Inc.

www.workscape.com
HR-related services provided: compensation planning, performance management, succession planning, and outsourced benefits administration.
Key clients in 2007: N/A
Most important metrics to clients: Overall customer satisfaction as determined annually by an independent firm (Porter Research)
Number of employees serviced through SaaS solution: Around 3 million
Number of redundant data sites and location of sites? Four (Boston, Atlanta, Germany, and Hong Kong).
Guaranteed up time: 99.5% of the time per month, excluding scheduled down time for maintenance activities.
Certifications: Cybertrust Perimeter Certified and SAS 70 types I and II, for EU data privacy Workscape utilizes standard contractual clauses.
Certification by major HRIS platform providers: None.
Average time between significant revision releases: Workscape releases quarterly on average that may or may not include significant upgrades or new products.

Tags: Benefits, Engaged Workforce

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