2020 Baker’s Dozen Customer Satisfaction Ratings: Relocation

View the top-rated relocation program providers in the industry.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyse results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the following tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. Whilst we do not claim that our methodology is the only viable ratings programme available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provide insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today Relocation Baker’s Dozen Overall Leaders

  1. CapRelo
  2. Cornerstone Relocation Group
  3. Global Mobility Solutions
  4. ARC Relocation
  5. NuCompass Mobility
  6. Weichert Workforce Mobility
  7. XONEX Relocation
  8. Graebel Relocation
  9. Sterling Lexicon
  10. NRI Relocation Inc.
  11. MSI Global Transformation Solutions
  12. MoveCenter
  13. HomeServices Relocation

Breadth of Service Leaders

  1. XONEX Relocation
  2. Graebel Relocation
  3. CapRelo
  4. Global Mobility Solutions
  5. Weichert Workforce Mobility
  6. Cornerstone Relocation Group
  7. ARC Relocation
  8. NuCompass Mobility
  9. MSI Global Transformation Solutions
  10. MoveCenter
  11. NRI Relocation Inc.
  12. HomeServices Relocation
  13. Sterling Lexicon

Size of Deal Leaders

  1. Graebel Relocation
  2. Weichert Workforce Mobility
  3. ARC Relocation
  4. Sterling Lexicon
  5. NuCompass Mobility
  6. Cornerstone Relocation Group
  7. Global Mobility Solutions
  8. MSI Global Transformation Solutions
  9. CapRelo
  10. XONEX Relocation
  11. MoveCenter
  12. NRI Relocation Inc.
  13. HomeServices Relocation

Quality of Service Leaders

  1. CapRelo
  2. Cornerstone Relocation Group
  3. ARC Relocation
  4. Global Mobility Solutions
  5. NuCompass Mobility
  6. Sterling Lexicon
  7. NRI Relocation Inc.
  8. HomeServices Relocation
  9. MSI Global Transformation Solutions
  10. MoveCenter
  11. Weichert Workforce Mobility
  12. XONEX Relocation
  13. Graebel Relocation

View the complete PDF here.

Posted April 15, 2020 in Engaged Workforcein Relocation

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