Convergys said it has added to its global HR BPO capacity by opening new or expanding existing service centers in Kuala Lumpur, Malaysia; Bangalore, India; Dalian, China; and Singapore. These service centers provide BPO services to more than 150 global and regional Convergys clients.
“Asia Pacific has garnered a strong reputation as an offshoring location of
choice, and having these service centers is an important step in the expansion of Convergys’ presence in this rapidly growing market,” said Nalin Singh, vice president and managing director of Asia Pacific operations for Convergys. “As part of our strategic expansion efforts, we operate in high-tech locations with a highly skilled talent pool to grow our client base and meet the needs of our clients. Convergys is committed to the Asia-Pacific region, and we are leveraging the local expertise of our service centers to benefit our clients worldwide.”
Convergys’ Asian service centers provide a broad scope of HRO services such as benefits and leave administration, learning and performance management, recruiting and staffing administration, and payroll administration for clients from multiple industries including finance and retail. These service centers add to Convergys’ existing Asian presence, which includes 16 offices and more than 17,500 employees.
The company also recently announced the opening of its Budapest, Hungary, service center, increasing the total number of Convergys’ HRO service centers to 12 worldwide.