Engaged Workforce

2021 Baker’s Dozen Customer Satisfaction Ratings: Employee Engagement

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. In order to determine an overall ranking, we analyze results across three subcategories: breadth of services, deal size, and quality of service. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The Baker’s Dozen Customer Satisfaction Ratings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today will discard incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate.

Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides you some insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today Employee Engagement Baker’s Dozen Overall Leaders

  1. Gallup
  2. Korn Ferry
  3. Glint
  4. Mercer
  5. Willis Towers Watson
  6. Quantum Workplace
  7. Engage2Excel
  8. Inspirus, a Sodexo Company
  9. Perceptyx
  10. CultureIQ
  11. Qualtrics
  12. Gartner
  13. Beyond Feedback

Breadth of Service Leaders

  1. Willis Towers Watson
  2. Gallup
  3. Mercer
  4. Korn Ferry
  5. CultureIQ
  6. Glint
  7. Engage2Excel
  8. Beyond Feedback
  9. Qualtrics
  10. Perceptyx
  11. Gartner
  12. Quantum Workplace
  13. Inspirus, a Sodexo Company

Size of Deal Leaders

  1. Korn Ferry
  2. Gallup
  3. Glint
  4. Mercer
  5. Gartner
  6. Willis Towers Watson
  7. CultureIQ
  8. Beyond Feedback
  9. Inspirus, a Sodexo Company
  10. Engage2Excel
  11. Qualtrics
  12. Perceptyx
  13. Quantum Workplace

Quality of Service Leaders

  1. Gallup
  2. Korn Ferry
  3. Quantum Workplace
  4. Glint
  5. Mercer
  6. Willis Towers Watson
  7. Engage2Excel
  8. Inspirus, a Sodexo Company
  9. Perceptyx
  10. CultureIQ
  11. Qualtrics
  12. Gartner
  13. Beyond Feedback

View the complete PDF here.

Tags: Engaged Workforce

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