Relocation: Outsourcing Out Front

While many other outsourced HR services can be kept transparent to the customer, there is no way to keep customers separate from mobility subcontractors.

by Paul Davies

Despite the increasingly remote, offshore, and centralized world of HRO, a key component of relocation management remains local capability. And, depending on the scope, a provider’s hands-on presence can be a key differentiator in the sourcing process.

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HROA Awards Nomination Due January 18

The HROA is issuing final calls for nominations for the 2008 HROA Awards to be presented at the HRO World Conference held April 15-17 in New York City. The nomination process wil close January 18.  

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The Sound of Silence

As 2007 winds down, the HRO market is reassessing outsourcing strategies and opportunities. Signs of a louder 2008 are in the works.

by Andy Teng

For observers of the HRO landscape who had their ears pressed to the ground in 2007, the most likely sound they heard was a dull thud. By dull I mean the pace of deal making, which was clearly off the mark, even compared with the anemic picture witnessed in 2006. With one notable exception during the year, enterprise HRO deals were harder to come by during the past 12 months than bankers handing out sub-prime mortgages.

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HROA Releases Final Criteria for Annual Awards

The HROA has issued its final criteria for the 2008 HROA Awards. Nominees and award winners will be honored at the Fourth Annual HROA Awards Gala in New York on April 16, 2008 at the New York Hilton & Towers in conjunction with HRO World New York.  

“This year’s awards process will be the most representative and relevant program we’ve held to date,” said HROA Global Executive Director, Richard J. Crespin.  “The Awards Committee wisely chose to focus this year’s awards on relationship excellence, recognizing nominees for their mutual commitment to making HR transformation succeed.” 

The criteria, available at, focus on the relationships between providers, advisors, attorneys, and their respective clients. The criteria also emphasize execution excellence: demonstrable success in driving outcomes and not just sizes of contracts.

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The Baker’s Dozen: Relocation

HRO Today’s annual look at the top full-service, end-to-end relocation providers.

by HROT Staff

Our annual look at the top relocation services providers may be very timely for HR organizations struggling with their relocation program. Even as the need for talent continues to grow everywhere around the world, the cost to fill those positions with existing employees is rising in step with the talent shortage. As the housing market continues to soften, relocation managers more than ever may need the broad experience that third-party providers can lend.

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ExcellerateHRO Signs Outsourcing Contracts with KLA-Tencor, GameStop for Relocation and Assignment Services

Plano, TX-based ExcellerateHRO said it will provide global relocation and assignment services to KLA-Tencor Corp., a leader in yield management and process control solutions for semiconductor manufacturing, and GameStop Corp., the world’s largest video game and entertainment software retailer. Financial terms of the agreements were not disclosed.

ExcellerateHRO Relocation and Assignment Services will assume management responsibility for both organizations’ worldwide relocation operations through a single point of contact. Real-time integration between back-office systems and a web-based customer center will provide Gamestop and KLA-Tencor around-the-clock access to secure and personalized functionality.

Primacy Relocation Acquires Foursquare Relocation

Primacy Relocation, a provider of employee relocation and global assignment management services, has acquired Foursquare Relocation. The acquisition strengthens the company’s range of services and expands operations in London, Paris, Geneva and Amsterdam, a new market for Primacy. Additionally, this acquisition increases Primacy’s Europe, Middle East and Africa (EMEA) business unit revenues by nearly 40 percent and adds more than 35 relocation professionals to the Primacy team.

“We’re thrilled with the addition of Foursquare’s experienced professionals, resources and network of established clients to the Primacy team,” said Michelle Vallejo, Primacy’s president, The Americas.  “The addition of an Amsterdam office expands our geographic reach in the EMEA market and allows Primacy to effectively provide even more localized services to our global clients.”

Foursquare Relocation launched its Amsterdam office in 2001, with the subsequent expansion of service offerings throughout Europe and offices in London, Paris and Geneva. In five years, Foursquare has achieved substantial market penetration, attracted and retained an impressive talent pool, and established a quality reputation in the European market. The company’s pan-European footprint gives it added credibility with its global clients, including those in the electronics, film, space exploration, automotive, information technology, and beverage industries. 

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Top HRO Superstars

Over 100 buyers, providers, advisors, consultants, and European HR leaders who have made a major impact on HRO in 2006.

by HROT Staff

This year’s Superstars are leaner and meaner. As the times change, so does the HRO marketplace. HRO Today has published the Superstar listing for four consecutive years, and each time the selection process is a slog. As we set out to compile a list of the best and brightest HRO stars in the industry, we are reminded that many more leaders are deserving of recognition than we can fit into these pages.

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IN FOCUS: Four Big Themes Spearheaded By European HR Organizations

As recently as two years ago, all new HRO trends came from the U.S. But fast-forward to November 2006, that will forever mark the date when the big HR transformation trends started on the east side of the Atlantic. Here are the four trends that made headlines from this year’s HRO World Europe Conference.

by Jay Whitehead, Harry Feinberg

When we started HRO World Europe in November 2004, we felt just a slight bit imperialistic. Sure, we featured the big HRO deals from Great Britain—BP and BT. And we had our local partners, our friends from SharedXpertise in Brussels. But all the big trends, topics, and to-do’s were American.

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Global Relocation Challenges Facing HRO Practitioners

Handling of pet snakes, household goods, and children of expats is undoubtedly a high-touch service, especially for hot-shot execs. Thank goodness outsourcing is an option.

by Paul Davies

The challenges of outsourcing international relocation services and subjecting them to the “BPO treatment” are relatively benign compared with some areas of HRO. Services such as household goods transport, property search, and immigration are largely outsourced already, the internationally mobile population generally speaks one dominant company language and a relatively small number of employees are affected. However, this is not to assume it’s a walk in the park.

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