Enabling Technology

It is unmistakable that the HR technology industry has been revolutionized. Cloud-based HR systems are now available from many of the largest vendors in the market. These systems integrate payroll, HRMS, talent management and analytics processing into a single cloud-based service. Many HR leaders are challenged with mobile tools and new social recruiting systems that are making many of the legacy HR systems obsolete.

Adp To Acquire Employease, Capping Successful Strategic Partnership

ROSELAND, New Jersey – August 17, 2006 -The Employer Services Division of Automatic Data Processing, Inc. (NYSE:ADP), today announced it has entered into an agreement to acquire Employease, Inc. a leading provider of web-based solutions and outsourcing options for HR and benefits professionals. The agreement follows a successful partnership between Employease and ADP Major Accounts Services, part of ADP Employer Services. The acquisition is expected to further expand ADP’s presence within the mid-market to fulfill a growing demand for Software-as-a-Service (SaaS) solutions.

In October 2004, ADP Major Accounts Services and Employease entered into a strategic partnership to provide medium-sized businesses with an integrated suite of web-based, hosted payroll, human resources, and benefit administration service solutions. Since then, ADP has sold, implemented and serviced Employease Network solutions under the brand name, ADP HR/Benefits Solutions.

"This acquisition will build on our combined strengths and business momentum," said Vince Coppola, President, ADP Major Accounts Services. "Combining Employease’s top-rated web-based business solutions with ADP’s industry leading payroll, HR, and benefit services enables our clients to address many of today’s most critical business issues, such as rising benefits costs, compliance and employee retention. We are excited to welcome Employease into the ADP family, and proactively meet the rapidly growing demand for hosted, on-demand services."

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Xansa Wins Five-Year Deal with Loyds TSB

IT services company Xansa has signed a multi-million dollar, five-year deal to provide HR outsourcing services to Lloyds TSB.

Around 150 staff in Xansa’s Indian facilities will provide Lloyds TSB’s HR services, including administration, recruitment and taking over existing helpdesks for training, advice, guidance and general queries

UK staff will now be able to concentrate on face-to-face support, policy guidance and other specialist HR services to employees and line managers, according to the company.

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It’s Not Just About Technology: Look at Pipeline and Problems

In the final look at non-technology considerations when weighing a provider, remember to examine pipeline and problems. In the end, technology may be the salvation.

by Naomi Lee Bloom

This column completes the series on a few non-technology factors critical to the success of any HRM BPO provider. Organizational focus and capabilities, physical assets including intellectual property, a balanced mix of in-house capabilities, and a realistic and nuanced understanding of a provider’s target market are important considerations when gauging a provider’s ability to meet your needs.     

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Unilever Finalizes Contract Terms In Blockbuster HRO Deal Estimated to Be Worth over $1B

In one of the largest enterprise, end-to-end HRO contracts ever, Unilever said it has finalized terms with Accenture to provide a broad range of HRO services ranging from recruitment to payroll processing and performance management in 100 countries. The seven-year agreement covering 200,000 global workers—estimated by one industry advisor at $1.04 billion (around €800)—will begin in July, but the companies declined to disclose financial terms.

Unilever has long rumored to have selected Accenture for the engagement, but an announcement about the deal had been delayed for months. Company officials had indicated last fall that the accord could have gone into effect as early as March, but the complexity with the deal may have pushed negotiations and the start date back.

Unilever said the agreement is designed to transform its HR operations and functions through greater efficiency and effectiveness as part of the company’s “One Unilever” program. The consumer product giant in recent months has outsourced a number of domains, including F&A functions to IBM late last year. In October, it awarded an IT outsourcing contract to Accenture for parts of its European operations.

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Not Just About Technology: Part IV

Go past a provider’s hype about their target clients by examining what they actually deliver. This will help you to ensure that the suitor is a best-fit in the long run.

by Naomi Lee Bloom

The easiest way to find out what an HRM BPO provider defines as its target market is to ask it. You can also do a check of its marketing literature and web site, but most of the information obtained through these techniques is going to be incomplete. While this is a good starting point, it doesn’t begin to describe the provider’s target market in terms of dimensions of complexity that the provider has or has not satisfied.

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HRO and the City

Thousands gather annually in New York in the spring to get more than an academic discussion of outsourcing at NY HR Week. They get down and dirty with buyers, providers, and other industry thought leaders in an all-out, two-day HRO festival.

by HROT Staff

How do you capture and keep the attention of some 4,000 high-level HR professionals for two days? Try sending them to HRO World as this year’s NY HR Week, which encompasses HRO World, drew a record number of attendees and exhibitors.

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Opting for a Co-Sourced Solution

While some companies have been reluctant to outsource their compensation management, other organizations such as Allstate have decided to bring the outsourcing advantage in-house.

by Mercer Human Resource Consulting Staff

As a leading U.S.-based insurer, Northbrook, IL.-based Allstate Corp. faced the competitive pressures of a mature financial services and insurance marketplace. The resulting implications for its HR function included a need to reduce costs while upgrading talent in the compensation function. This required a reduction of non-strategic compensation processes and an increased, more consultative service to Allstate’s business units.

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SumTotal Provides $13 Million in Software to ExcellerateHRO

SumTotal Systems Inc. has signed a $13 million contract to provide learning and business performance software and services to ExcelleratelHRO.Under the agreement, Mountain view-based SumTotal will serve as the learning and performance-management platform for customers of ExcellerateHRO, a jointly owned human resources outsourcing business of Plano, Texas-based Electronic Data Systems Corp. (EDS) and Towers Perrin. SumTotal was founded in 2004.

Disney Mobile Selects Convergys and Visage Mobile to Provide MVNO Billing and Professional Services

Convergys Corporation has announced a multi-year agreement to provide outsourced billing and professional services to Disney Mobile in conjunction with Visage Mobile.
Convergys will provide professional and consulting services to Disney Mobile. Including Infinys™ Rating and Billing software implementation, maintenance and support, and training services. Visage Mobile will provide the service delivery platform. Visage is the only Mobile Virtual Network Enabler (MVNE) that offers "made to order" branded wireless solutions, allowing companies to create their own wireless branded service while retaining control over the customer experience

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HRO World 2006: Looking Back, Looking Forward

HRO World’s chairman looks back at HRO World 2003-2005 and helps us look forward to 2006.

by Jay Whitehead

April 26 and 27 will represent either the last HRO World Conference in New York City of which I will be chairman, or not.

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