Enabling Technology

It is unmistakable that the HR technology industry has been revolutionized. Cloud-based HR systems are now available from many of the largest vendors in the market. These systems integrate payroll, HRMS, talent management and analytics processing into a single cloud-based service. Many HR leaders are challenged with mobile tools and new social recruiting systems that are making many of the legacy HR systems obsolete.

Lies, Damns Lies, and Metrics, Apologies To Mark Twain (Part III)

Heavy analytical “lifting” may provide best return for your efforts to improve HR processes.

by Naomi Lee Bloom

In my September column, I introduced the importance and use of metrics in the running of the HRM business and its HRM delivery system (HRMDS) as well as in the service-level agreements for any outsourced HRM process(es) or part of the HRMDS. The October column introduced an HRM domain model to provide a precise and consistent terminology for those HRM processes when discussing HRM and HRMDS metrics (or any other aspect of or delivery method for HRM). Having now set up your metrics spreadsheet, as recommended in the last column, with the domain model defining the columns, we can now set up the rows.

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Getting Two (or More) for the Price of One

Payroll data provides a fulcrum for harmonizing HR and business effectiveness across the organization

by Phil Fersht

HR data is the fulcrum of any business. The ability to have real-time, integrated information about staff profiles and performance, compensation, and location is paramount to providing management with crucial information to make decisions.

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Trading Up

Risk is something they’re used to at the American Stock Exchange, but it usually occurs on the floor. When the AMEX’s hr chief decided to outsource, she found that the back-office gamble was well worth the rewards by partnering with checkpoint hr.

by Andy Teng

Today, the manic pace that used to pervade the floor at 86 Trinity Place in Manhattan has been replaced by a more subdued atmosphere as electronic automation has met much of the need for manual intervention. Similarly, within the back offices, HR Vice President Catherine (Katie) Casey is enjoying a more leisurely pace of corporate life after the AMEX underwent a significant transformation during the past two and a half years in which the exchange was spun off from the NASD and sold to its members. During the transition, Casey served as the task master in charge of creating a standalone payroll function to serve its nearly 500 employees—most of whom are paid by the hour—and some 200 retirees who also receive regular checks. Casey faced no small challenge because at the time she was handed the project in late 2002, her bosses allowed just little more than three months to complete the transformation, which required the AMEX to wean itself from the payroll services provided by the NASD.

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Convergys to Provide Professional and Consulting Services for South America’s Largest Wireless Carrier

(Cincinnati and São Paulo; October 25, 2005) – – – Convergys Corporation  (NYSE: CVG), a global leader in customer care, human resources and billing  services, announced today a new five-year contract to provide professional  and consulting services to VIVO, a major wireless carrier in the southern  hemisphere with more than 28 million subscribers.  VIVO is a joint venture led by Portugal Telecom (NYSE: PT) and Telefónica Móviles SA (TEM).   

Under the terms of the agreement, Convergys will deliver multiple professional and consulting services including software configuration, development, integration, and subscriber data migration.  These services support the ongoing improvements to the efficiency of VIVO’s billing operation and the continued migration of VIVO’s post-paid wireless subscribers from different properties of VIVO onto a single Convergys billing solution.   

This new agreement continues and expands the Convergys and VIVO relationship that was first announced in June 2003.  Today, more than 3 million post-paid wireless subscribers of VIVO are supported by Convergys’ ATLYS [r] end-to-end wireless billing solution.  As part of this new agreement, Convergys will migrate 3 additional VIVO properties onto ATLYS, which will then support more than 6 million post-paid subscribers on a single instance of the billing solution.    

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HR XCEL, LLC, Announced Today That it has Signed Contracts with Several New Clients

Charlotte, NC October 12, 2005 – HR XCEL, LLC, announced today that it has signed contracts with several new clients. HR XCEL will provide a wide range of services for the new clients, ranging from full human resource outsourcing to benefits administration, payroll administration, employee relations services, time & attendance solutions, COBRA administration, FMLA administration and FSA administration.

"As HR XCEL continues to grow, we remain unwaveringly focused on providing our clients with outstanding HR expertise from HR professionals," said Barbara Sheridan, president and co-founder, HR XCEL. "We thrive on tailoring our solutions for each new client and then providing them with world-class service."


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Model Behavior

Lies, Damn Lies, and Metrics–with apologies to Mark Twain. Part II

by Naomi Lee Bloom

In last month’s column, we began discussing the importance and use of metrics in the running of the HRM business and its HRM delivery system to include those metrics needed in the service level agreement when any part of the HRM business and/or HRM delivery system is outsourced. We also emphasized the importance of staying focused on business outcomes, both HRMs and those of the organization as a whole, so that running the HRM business and HRM delivery system (HRMDS) does not become an end in itself. As promised, this months column introduces the precisely organized and stable HRM domain model that’s needed to provide consistent terminology for discussing the HRM processes for which we want to define metrics and outcomes. You’ll also need a taxonomy for categorizing and defining the most appropriate set of HRM and HRMDS metrics for your organization, and well present a suggested one in next months column.

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NewPage Corporation to Outsource IT and HR to Accenture

DAYTON, Ohio –(Business Wire)– Sept. 28, 2005 — Accenture (NYSE: ACN) will provide NewPage Corporation with information technology and human resources services under separate multi-year outsourcing contracts the two companies signed recently. Financial terms of the contracts were not disclosed. 

Under the information technology agreement, Accenture will have day-to-day operational responsibility for NewPage’s enterprise IT functions, including infrastructure operations and maintenance, application maintenance and systems integration

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5,000-Employee Company Selects Ultimate Software’s Intersourcing

WESTON, Fla., Sept. 28 /PRNewswire-FirstCall/ — Ultimate Software (Nasdaq: ULTI), a leading provider of Web-based payroll and workforce management solutions, announced today that Federal Signal Corporation has selected Ultimate Software’s UltiPro Workforce Management delivered through its hosted model, Intersourcing.

Federal Signal is a manufacturer and worldwide supplier of safety, signaling, and communications equipment, fire rescue products, street sweeping and vacuum loader vehicles, refuse truck bodies, high-performance water- blasting equipment, parking control equipment, carbide and super-hard-tipped cutting tools, precision metal stamping punches, and components for plastic injection molds

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SAP extends Safe Passage program to BPOs

Business application vendor SAP AG is extending its Safe Passage maintenance and migration program to BPO (business process outsourcing) service providers running PeopleSoft and J.D. Edwards (JDE) applications, the company said Thursday.

The new offer is aimed at BPO companies that obtain a license directly from the vendor, according to Christian Baader, vice president of BPO activities at SAP. “With this extended offer, we are targeting BPO service providers that are currently licensed to provide PeopleSoft and JDE applications but interested in migrating to SAP,” he said

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MCAA Chooses HR Outsourcing Provider for Members

HR XCEL, LLC, announced today that it has been endorsed by the Mason Contractors Association of America (MCAA) to provide Human Resource Outsourcing, Benefits Administration and Payroll Solutions to association members and their employees.

Charlotte, N.C. (Thursday, September 15, 2005) – HR XCEL, LLC, announced today that it has been endorsed by the Mason Contractors Association of America (MCAA) to provide Human Resource Outsourcing, Benefits Administration and Payroll Solutions to association members and their employees

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