Research & Best Practices

Exactly What Does Quality Mean in the RPO Space?

Ask an HR exec what recruitment process outsourcing (RPO) quality means, and you’re likely to hear about service – how well their provider met their recruiting needs.  But, that still leaves a lot of questions unasked.

Because WilsonHCG has the highest raw scores in quality in the industry, HRO Today wanted to know how they are achieving quality.  It asked HR professionals directly to learn what does quality mean in a context of recruitment process outsourcing, what are the key drivers of satisfaction, what distinguishes quality service from run-of-the-mill service, and what roles do innovation and cultural fit play in perceptions of quality RPO service?

Find out what their answers are by downloading this research report to see how you can apply them at your company for greater HR success:

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The Worker Confidence Study – Second Quarter 2015

HRO Today Yoh Worker Confidence Index

Beginning with the Third Quarter of 2014, HRO Today Magazine together with Yoh Recruitment Process Outsourcing launched a new index to measure employment security. There are multiple indices that look at attitudes about the economy, such as the Consumer Confidence Index, Gallup’s Economic Confidence Index, BLS Job Openings and Labor Turnover Survey (JOLTS) or United States Consumer Sentiment. But these measures focus more on macro metrics, with much less emphasis on attitudinal measures of those employed

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Measuring Up? What companies really think about recruiting metrics and how they could be improved in the future

As performance analytics become increasingly advanced, with traditional means of tracking the effectiveness and efficiency of the HR function giving way to far more sophisticated methods, the question of how we measure recruiting success is more pertinent now than ever.

To find answers to this and other questions, Futurestep joined forces with HRO Today Magazine to undertake a primary market research study among users of recruitment process outsourcing (RPO) services.

We focused our investigation on three key areas:
• What Key Performance Indicators (KPIs) are being used in the RPO space?
• How satisfied are users with those metrics?
• What metrics do users want that they don’t currently have?

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The Worker Confidence Study – First Quarter 2015

HRO Today Yoh Worker Confidence Index

Although higher income workers often have the most experience in any particular field, new findings from a survey conducted by HRO Today Magazine and Yoh, a leading international talent and outsourcing company, have shown that higher-earning U.S. workers are less confident in their job security and in company leadership than any other group. The second installment of The Worker Confidence Study, measured perceived U.S. employment security during the 3rd and 4th quarters of 2014 and the 1st quarter of 2015.

Click here to download the report.

Best Practices for Tying HR Metrics to Business Outcomes

We’ve all seen how the volume of data is inundating companies. As the floodgates continue to open, relevant, actionable information becomes harder to spot than ever. Yet the companies that are best at acquiring talent are doing it: They are rapidly finding ways to identify the best, most relevant data and turn it into the best information—and use it to get a leg up on the competition. What best practices are these pack leaders using? What are they doing that’s different from the companies that are lagging?

Click here to download the report.

Evolution and Revolution in HR Outsourcing

In this research, sponsored by Guidant Group and conducted
by The HRO Today Institute, we set out to understand how outsourcing evolves and spreads through an organization, theorizing that out of the first one or two outsourcing experiences and implementations a map eventually emerges. We compiled and analyzed secondary research and then conducted a series of 25 in-depth interviews with both human resources (HR) and procurement professionals in leading global organizations. We tested our theory in two related processes, recruitment process outsourcing (RPO) and managed services programs (MSP).

Our supposition was that as an organization experiences success in one process it builds on that success, expanding its outsourcing geography through relatively clear, ordered paths.

However, after investigation our original theory was proven wrong. Through the evaluation we gained invaluable insights into how that evolution impacts current and future HR services outsourcing. The evaluation also led us to understand what organizations can do to discipline themselves to be more successful at the adoption of second and third outsourcing programs.

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The Cost of a Bad Reputation 2015

the cost of a bad reputation
Corporate Responsibility (CR) Magazine, in conjunction with Cielo, announced the findings of the publication’s annual corporate reputation survey.  The findings showed that 86-percent of American females would not join a company with a bad reputation, compared to only 67-percent of American males.  For more results that impact your organization, download the full report here.


The Worker Confidence Study – Fourth Quarter 2014

HRO Today Yoh Worker Confidence Index

New Research Reveals U.S. Workers Have Low Perceptions of Overall Employment Well-Being, Especially Among Minorities, the Young and Lowest Income.

While overall U.S. employment optimism increased between the third and fourth quarters of 2014, a recent survey conducted by HRO Today Magazine and sponsored by Yoh Recruitment Process Outsourcing found a sharp decline in overall job security, offsetting optimism about promotions, raises and trust in company leadership. The survey, titled The Worker Confidence Study, measured perceived U.S. employment security during the third and fourth quarters of 2014.

Download The Worker Confidence Study.

2014 Independent Contractor Workforce Report

The sheer size of the independent contractor workforce— 18 million strong and growing in the U.S.— suggests many companies, large and small, are finding independent contractors offer opportunities to get a leg up on their competitors. But many companies allow responsibility for
engaging this type of human capital to be spread throughout the organization, from HR to Purchasing to individual departments that need them. Is that the best way? To help answer that, MBO Partners and the HRO Today Services and Technology Association have collaborated on a comprehensive examination of the challenges and opportunities of working with the independent contractor workforce— so you can find best practices that will make your company stand out.

Download the 2014 Independent Contractor Workforce Report.