Social media continues to evolve new and effective workforce applications.
 
By Debbie Bolla
 

July 25-July 27
Atlanta, GA

Thought leaders from a quintet of cutting-edge workforce departments recently sat down with the editors of HRO Today to share their views on the past decade in human resources. Their insights on the emergent culture of measurement and the state of the world’s economy are not to be missed.
 
 
By Dirk Olin
 
 

Employees respond to customized, diverse learning channels. So does financial performance.
 
By Kathy Albarado
 
In an economy where every dollar is cautiously and carefully spent, the most important investments become apparent. Companies admit the secret to their success is their employees. Even in a down economy, investments in employee programs are on the rise.
 

Training programs require regular check ups to maintain their effectiveness.
 
By Jim Hopkins
 
 
A fter participating and observing competent training departments during the past 20 years, I have realized that unless the company’s training management knows their purpose and applies it appropriately, the training function can get away with a lot of underperforming before anyone catches on.
 

Buyers who play coy with service standards do themselves a disservice.
 
By John Higgins
 
 
Well readers, it’s equal time for the providers this month. Remember, it takes two to tango. Great LSO deals require having buyers and providers that are aligned and are working diligently toward common business goals. Likewise, when a deal collapses, there’s ample contribution on both sides.
 

NorthgateArinso is the new owner of Convergys’ human resources management (HRM)  business for $85 million in cash at closing and $15 million in cash over three years.
 

Last year when we surveyed the learning industry, cost reduction—driven by vendor management and BPO procurement management—was the buzz among providers. Today, cost savings continues to be the major driver, but buyers have made clear that service and organizational issues are equally important.
 

Three HR executives hare the challenges and advantages they have found as purchasers of outsouring training services.
 
By Debbie Bolla

In his first column, our expert lays out the rules of the nomenclature road.
 
By John Higgins