NorthgateArinso is the new owner of Convergys’ human resources management (HRM)  business for $85 million in cash at closing and $15 million in cash over three years.
 

Last year when we surveyed the learning industry, cost reduction—driven by vendor management and BPO procurement management—was the buzz among providers. Today, cost savings continues to be the major driver, but buyers have made clear that service and organizational issues are equally important.
 

Three HR executives hare the challenges and advantages they have found as purchasers of outsouring training services.
 
By Debbie Bolla

In his first column, our expert lays out the rules of the nomenclature road.
 
By John Higgins
 

 Hertz needed to raise employees’ grades in customer service. Enclosed: a lesson plan.
 
By Russ Banham
 

General Physics (GP) Corporation expands its training portfolio in the public sector with the acquisition of PerformTech. 

 The staff of HRO Today enjoys the annual rite of compiling our Superstars list. It is, of course, inherently fulfilling to heap praise on those who deserve it—particularly in the wake of such an economically challenging (sometimes terrifying) year. But it goes beyond that.
 

When offshore managers stay stateside, intercultural assessment and training can help.
 
By Brenda Bellon and Jennifer Rowe
 

 How outsourcing helped a telecom company improve both worker and customer satisfaction.
 
By David Mallon
 

 Will the infiltration of technology-based learning techniques and social media make just-in-case approaches a thing of the past? Or are providers and buyers leveraging the best of both worlds?
 
By Debbie Bolla