by Dirk Olin

 

Call center metrics typically gauge hard numbers. It’s time for a better scorecard.
 
By Felicia Palmer
 

Buyers and sellers should both plan for innovation over the life of a contract.
 
By John Higgins

How running a camera store and working for the defense industry led to organizational development...and a new show.
 
 By John Sumser

July 25-July 27
Atlanta, GA

Thought leaders from a quintet of cutting-edge workforce departments recently sat down with the editors of HRO Today to share their views on the past decade in human resources. Their insights on the emergent culture of measurement and the state of the world’s economy are not to be missed.
 
 
By Dirk Olin
 
 

A couple of years back, I was tasked with providing a tour of New York City’s court system to a former prosecutor from the People’s Republic of China. As we watched one handcuffed defendant come before the bench on charges of armed robbery, my guest and his translator became increasingly engrossed in conversation. After some fevered whispering, the translator turned to me.
 

Eighteen months ago I started writing that the future of HRO was really about the future of HR. Axiomatically, the future of HRO, HR services, or HR technology is not driven by advances or innovations unless they are of immediate value to the HR leadership that is the consumer. What is the future of HR? And what innovations is the HR market ready to adopt? And what trends are driving the HR department’s needs?
 

LSO is alive and well. It’s just changed shape.
 
 
By John Higgins
 
 

Ignore the jargon. The latest IT buzz really offers the difference between custom pricing and commodity pricing.
 
By John Sumser