Vol. 9 No. 1 - January/February 2010

The Great Vendor Bender

DebbieBolla — Wed, 03 Feb 2010 13:59:19 -0600

Exult, then Hewitt, handled BP’s HR for the past decade. It was not always pretty.

By Dirk Olin

2010 Baker’s Dozen Customer Satisfaction Ratings: Top Learning Providers

DebbieBolla — Wed, 03 Feb 2010 13:58:10 -0600

Last year when we surveyed the learning industry, cost reduction—driven by vendor management and BPO procurement management—was the buzz among providers. Today, cost savings continues to be the major driver, but buyers have made clear that service and organizational issues are equally important.

On the Buy Side

DebbieBolla — Wed, 03 Feb 2010 13:56:14 -0600

Three HR executives hare the challenges and advantages they have found as purchasers of outsouring training services.

By Debbie Bolla

Spherical Thinking

DebbieBolla — Wed, 03 Feb 2010 13:55:04 -0600

Some educated guesswork about the coming year.

By Elliot Clark

Top Recruits

DebbieBolla — Wed, 03 Feb 2010 13:45:24 -0600

Volume, breadth, and talent pool challenge: The RPO engagement sophistication calculus.

Learning the Language of Learning

DebbieBolla — Wed, 03 Feb 2010 13:44:11 -0600

In his first column, our expert lays out the rules of the nomenclature road.

By John Higgins

New Tech Guru

DebbieBolla — Wed, 03 Feb 2010 13:40:55 -0600

We welcome John Sumser to these pages.

By Elliot Clark

Drivers’ Ed for Driving Business

DebbieBolla — Wed, 03 Feb 2010 13:32:10 -0600

Hertz needed to raise employees’ grades in customer service. Enclosed: a lesson plan.

By Russ Banham

Eternal Vigilance

DebbieBolla — Wed, 03 Feb 2010 13:29:07 -0600

Successful globalizers know that their oversight doesn’t end once the process has been transferred offshore.

By Atul Vashistha

Recovery’s Rocky Road

DebbieBolla — Wed, 03 Feb 2010 13:18:01 -0600

Employers are showing some willingness to hire—but how much and how soon are the questions.

By Michael Beygelman