Vol. 7 No. 3 - April 2008/April 2008

HRO on the Front Burner

admin — Wed, 09 Apr 2008 19:00:00 -0500

Rather than put off its outsourcing engagement during its massive acquisition of maytag in 2006, whirlpool plowed ahead with its transformational efforts. Two years later, the company is reaping the rewards.

Does Amazon Have a Call Center?

admin — Wed, 09 Apr 2008 19:00:00 -0500

Just imagine the king of Web retail delivering back-office services. That kind of automation over the current wave of pretender delivery methods is preferred any day.

CEO's Corner HRO: Hot or Not?

admin — Wed, 09 Apr 2008 19:00:00 -0500

What is the true state of the market? Analysts and pundits ponder, but the data tell all.

Weathering an Economic Downturn—and Growing

admin — Wed, 09 Apr 2008 19:00:00 -0500

Even during challenging times, you can achieve the results you want by taking actions to position your company as a leader for when times are better.

Editor's Note: Reflecting on HRO's Maturity

admin — Wed, 09 Apr 2008 19:00:00 -0500

In arriving at a new generation of deals, HRO is showing more signs of growing up.

Embracing the World’s Offerings

admin — Wed, 09 Apr 2008 19:00:00 -0500

GS is increasingly a valuable tool for getting BPO cost savings, and HRO buyers, long holdouts against offshoring, will finally start to give in to its alluring value.

As HRO Market Evolves, Renewals Reflect Changes

admin — Wed, 09 Apr 2008 19:00:00 -0500

With the benefit of hindsight, buyers and providers head into the next generation of HRO with clearer goals and expectations regarding their enterprise engagements.

Divide and Conquer in HRO

admin — Wed, 09 Apr 2008 19:00:00 -0500

In the first of two parts, the authors examine how you can decide on centralization,standardization, and outsourcing.

High-Performance Talent Management: Driving Business Value from HR and HRO

admin — Wed, 09 Apr 2008 19:00:00 -0500

Taking a holistic approach to developing and managing talent can help your organization drive better business results from your HR and learning outsourcing program.

Public Sector Remains Buoyant

admin — Wed, 09 Apr 2008 19:00:00 -0500

Employment by governments, nonprofits, and other organizations shows more resiliency than the overall market.