Vol. 6 No. 9 - November 2007/December 2007

BPO’s Money Man

admin — Fri, 09 Nov 2007 18:00:00 -0600

As General Atlantic’s point man overseeing the private equity firm’s numerous investments in this sector, Mark Dzialga chides the industry for past pricing sins, sees providers going soft in the marketplace, and thinks ‘offshoring’ is a dirty word. So why is he still looking for gems in the business services sector?

Addressing Recognition Issues For Workers in Off-site Locations

admin — Fri, 09 Nov 2007 18:00:00 -0600

It’s one thing to recognize employees you visibly encounter on a daily basis. But what about those employees who telecommute or work in off-site field locations?

CEO's CORNER: Random Thoughts on the Future

admin — Fri, 09 Nov 2007 18:00:00 -0600

Our CEO touches on the environment, the industry, the future of our magazine content, the growth of online content, and why he’s finally in the tree-hugger camp.

On Termination and Governance

admin — Fri, 09 Nov 2007 18:00:00 -0600

Is your HRO marriage in trouble? Here’s a look at the reasons for a parting of the ways and the legal implications a divorce will have.

Editor's Note: Solving the HRO Puzzle

admin — Fri, 09 Nov 2007 18:00:00 -0600

You can twist and you can turn, but you’ll still have to put in hard work to make outsourcing a success at your HR organization. Just avoid having to pick up all the little pieces.

Shared Services: Training Wheels for First-time Outsourcing Adopters?

admin — Fri, 09 Nov 2007 18:00:00 -0600

Should companies engage in shared services before they outsource? While some report better results with this intermediate step, others say it’s not really necessary to ensuring great HRO implementation.

Staying in ‘Toon’ with Globalization Trends

admin — Fri, 09 Nov 2007 18:00:00 -0600

As HR organizations grow increasingly global, they look for their sourcing advisors to keep pace. That’s what EquaTerra had in mind when it recently acquired Morgan Chambers, helping the Houston-based organization to better take part in the globalization movement.

When a Relocation Tests the Boundaries of Policy

admin — Fri, 09 Nov 2007 18:00:00 -0600

What happens when an HR organization face an unusual employee transfer not covered by outsourcing SLAs or company policy? For those who outsource, the answer may lie with the provider.

The Baker's Dozen: Workplace Screening

admin — Fri, 09 Nov 2007 18:00:00 -0600

The top 13 providers of full-service workplace screening.

Improving Screening Services Through Technology and Product Integration

admin — Fri, 09 Nov 2007 18:00:00 -0600

EMployers have always needed fast and accurate services, but today’s game changer is the use of innovative technology to quickly retrieve and view records.