Vol. 5 No. 8 - October 2006

The Customer Is Always Right

admin — Mon, 09 Oct 2006 19:00:00 -0500

Despite adopting a customer-centric philosophy that leaves most HR services in the hands of in-house staffers, Federated Department Stores has found that some services are better off outsourced. Following its recent acquisition of the May Company, the head of Federated’s payroll operations reflects on how selective HRO has helped meet his department’s needs as well as those of 191,000 exempt and non-exempt employees.

Show Me The Money!

admin — Mon, 09 Oct 2006 19:00:00 -0500

Changes needed to help the provider market stay financially viable for the long-run. Pursuit costs continue to be a significant investment for providers.

IN FOCUS: HRO's Future: Second Acts Rule

admin — Mon, 09 Oct 2006 19:00:00 -0500

In HRO, just like TV, movies, Broadway and PC software, sequels and second acts are often bigger than the original. And since HRO Today thinks that market tendencies have the same patterns as entertainment and technology trends, we have picked up HRO’s three, soon-to-come second acts that promise to be bigger than their first-run versions.

Secret No. 7: Embrace Continuous Improvement

admin — Mon, 09 Oct 2006 19:00:00 -0500

In the final installment of the series, a look at adopting Six Sigma as a tool for giving the customers what they want.

EDITOR'S NOTE: How’s the Industry Doing?

admin — Mon, 09 Oct 2006 19:00:00 -0500

Depending on who you ask, the answer could be bright or bleak.

Leveraged Delivery Platforms: The Holy Grail or Fool’s Gold?

admin — Mon, 09 Oct 2006 19:00:00 -0500

Choosing the right platform is crucial if you want your deal to actually go live.

Listening to What the Buyers Want

admin — Mon, 09 Oct 2006 19:00:00 -0500

Despite having matured for more than a half-decade, dissatisfaction with service delivery and innovation are cited by buyers. Will the market ever get it right?

What’s Hot in HRO Trends Today

admin — Mon, 09 Oct 2006 19:00:00 -0500

Scope creep an inevtiable result of end-to-end HRO. Buyers voice demand for more services.

2006 HRO TRENDS

admin — Mon, 09 Oct 2006 19:00:00 -0500

Enterprise providers cover all ends of HRO; we surveyed some familiar names to find out what trends are affecting the entire spectrum of HRO.

The Pension Protection Act

admin — Mon, 09 Oct 2006 19:00:00 -0500

A checklist for action this year.