Learning

Register for the Human Resource Management Institute

DebbieBolla — Wed, 23 Jun 2010 13:40:56 -0500

July 25-July 27
Atlanta, GA

Charting the New HR Order

DebbieBolla — Tue, 15 Jun 2010 14:50:29 -0500

Thought leaders from a quintet of cutting-edge workforce departments recently sat down with the editors of HRO Today to share their views on the past decade in human resources. Their insights on the emergent culture of measurement and the state of the world’s economy are not to be missed.

By Dirk Olin

Engagement’s Bottom Line

DebbieBolla — Tue, 15 Jun 2010 12:53:48 -0500

Employees respond to customized, diverse learning channels. So does financial performance.

By Kathy Albarado

In an economy where every dollar is cautiously and carefully spent, the most important investments become apparent. Companies admit the secret to their success is their employees. Even in a down economy, investments in employee programs are on the rise.

Audit Your Way to Health

DebbieBolla — Tue, 15 Jun 2010 12:48:37 -0500

Training programs require regular check ups to maintain their effectiveness.

By Jim Hopkins

A fter participating and observing competent training departments during the past 20 years, I have realized that unless the company’s training management knows their purpose and applies it appropriately, the training function can get away with a lot of underperforming before anyone catches on.

A Provider’s Eye-View

DebbieBolla — Fri, 14 May 2010 14:14:41 -0500

Buyers who play coy with service standards do themselves a disservice.

By John Higgins

Well readers, it’s equal time for the providers this month. Remember, it takes two to tango. Great LSO deals require having buyers and providers that are aligned and are working diligently toward common business goals. Likewise, when a deal collapses, there’s ample contribution on both sides.

NorthgateArinso Buys Convergys’ HRM business line

DebbieBolla — Thu, 04 Mar 2010 09:31:37 -0600

NorthgateArinso is the new owner of Convergys’ human resources management (HRM) business for $85 million in cash at closing and $15 million in cash over three years.

2010 Baker’s Dozen Customer Satisfaction Ratings: Top Learning Providers

DebbieBolla — Wed, 03 Feb 2010 13:58:10 -0600

Last year when we surveyed the learning industry, cost reduction—driven by vendor management and BPO procurement management—was the buzz among providers. Today, cost savings continues to be the major driver, but buyers have made clear that service and organizational issues are equally important.

On the Buy Side

DebbieBolla — Wed, 03 Feb 2010 13:56:14 -0600

Three HR executives hare the challenges and advantages they have found as purchasers of outsouring training services.

By Debbie Bolla

Learning the Language of Learning

DebbieBolla — Wed, 03 Feb 2010 13:44:11 -0600

In his first column, our expert lays out the rules of the nomenclature road.

By John Higgins

Drivers’ Ed for Driving Business

DebbieBolla — Wed, 03 Feb 2010 13:32:10 -0600

Hertz needed to raise employees’ grades in customer service. Enclosed: a lesson plan.

By Russ Banham