Main Feature

Pre-Hire, Post-Hire Platforms

DebbieBolla — Tue, 15 Jun 2010 14:45:26 -0500

Providers are answering the call to deliver total talent management suites.

By Debbie Bolla

Operational, Transformational

DebbieBolla — Tue, 15 Jun 2010 14:42:14 -0500

An early commitment to tactical transaction is the surest path to strategic transcendence.

By Erik Van Slyke

After more than 20 years of initiatives designed to improve operational effectiveness, most HR functions have achieved neither the value promised by strategic HR, nor the operational efficiency expected of new technologies, Six Sigma, shared services, or outsourcing.

2010 Baker’s Dozen Customer Satisfaction Ratings: Top Relocation Providers

DebbieBolla — Fri, 28 May 2010 11:23:23 -0500

We rank the top providers in relocation based on customer satisfaction surveys.

The Integration Imperative

DebbieBolla — Fri, 28 May 2010 11:22:05 -0500

The next generation of HR services will demand connection of the silos.

By Erica Volini and Michael Gretczko

2010 Baker’s Dozen Customer Satisfaction Ratings: Top Managed Service Programs

DebbieBolla — Fri, 09 Apr 2010 11:15:49 -0500

We rank the top providers in managed service programs based on customer satisfaction surveys.

From Manager to Planner

DebbieBolla — Fri, 09 Apr 2010 11:11:41 -0500

The right provider can transcend contingent worker oversight to provide workforce strategy.

By Debbie Bolla

2010 Baker’s Dozen Customer Satisfaction Ratings: Top Multi-Process Providers

DebbieBolla — Wed, 10 Mar 2010 09:12:11 -0600

The top multi-process HRO providers are ranked based on our survey.

Benefiting from Outsourcing

DebbieBolla — Wed, 10 Mar 2010 09:10:30 -0600

With the face of healthcare changing and spending under greater scrutiny, benefitsadministration contracts are expected to rise in 2010.

By Debbie Bolla

2010 Baker’s Dozen Customer Satisfaction Ratings: Top Learning Providers

DebbieBolla — Wed, 03 Feb 2010 13:58:10 -0600

Last year when we surveyed the learning industry, cost reduction—driven by vendor management and BPO procurement management—was the buzz among providers. Today, cost savings continues to be the major driver, but buyers have made clear that service and organizational issues are equally important.

Drivers’ Ed for Driving Business

DebbieBolla — Wed, 03 Feb 2010 13:32:10 -0600

Hertz needed to raise employees’ grades in customer service. Enclosed: a lesson plan.

By Russ Banham