Five steps managers can implement to address unconscious bias in the workplace.
By Charlotte Blank
Business managers have become more aware of the potential for workplace bias following the Starbucks incident back in April which prompted Starbucks to close 8,000 of their stores to address an underlying bias issue. This then caused other companies to reevaluate how they solve major bias issues in their own workplaces. A common approach many firms take is called diversity training—programs devoted to increasing diversity and reducing bias through employee education. These initiatives are generally well-intentioned, and in high profile cases such as Starbucks, can serve to raise awareness for very important issues. There’s only one problem with them: They don’t work.