By Elliot H. Clark
Every year, we feature our Baker’s Dozen Customer Satisfaction Ratings for recruitment process outsourcing (RPO). This year’s service scores are down—and not down a little. They are down a lot. And based on our analysis of the trend research, we think the reasons are driven by both providers and practitioners. How could the client be at fault? First, I didn’t say the providers were not also culpable. I said both, so strap on your seat belts and keep your hands and arms inside the “Statistical Geek Van” and try to enjoy the ride whilst we unpack the data sets.
The overall RPO industry adjusted “Quality of Service” index was actually down for enterprise providers by 5.93 per cent. That is the largest single-year decline we have seen since we began doing the survey. The decline in the “Quality of Service” index when considering all service providers is 6.2 per cent. If you consider the service scores on a year-over-year basis, this year’s top-rated service provider would have ranked third or fourth last year. There was also a modest decline seen across both the “Size of Deal” and “Breadth of Service” indices when the entire market is included.
HR leaders discuss their top priorities for 2018.
By Debbie Bolla
Faced with a pressing expectation to deliver strategic initiatives, HR business leaders have become more agile in their approach to human capital management. And it’s making an impact. Randstad Sourceright’s 2018 Talent Trends Report finds that 84 per cent of respondents say the work they do will prepare their organisation for the future. Here, four HR leaders share what is on their agenda for 2018; ways they are attracting, recruiting, and retaining the best talent; and how they are getting ready for the European Union’s impending General Data Protection Regulation (GDPR).
By Debbie Bolla
Who better to provide a close look into What’s Ahead for 2018 than leaders in their field? We couldn’t think of anyone—and luckily, some of our CHRO of the Year and Talent Acquisition Leader of the Year awards winners were up for lending some key insight into their agendas for the next 12 months.
With 84 per cent of HR leaders reporting that the work they are doing will prepare their organisation for the future (according to Randstad Sourceright), it’s more important than ever for HR teams to have their fingers on the pulse of what’s needed to succeed.
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