Tag Archives: RPO

2018 Recruitment Process Outsourcing: EMEA and APAC

HRO Today Baker's Dozen

We rank the top providers of recruitment process outsourcing in EMEA and APAC based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

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RPO, MSP, TWS?

Talent Approaches

An expert breaks down the best talent approaches that suit different organizational needs.

By Debbie Bolla

When it comes to building an effective talent approach, Mark Condon, managing director of global product and solutions for Allegis Global Solutions says it is critical for organizations to link business objectives with talent objectives. “By doing this, it gives us a north star on how to design programs,” he explains. “We also try to understand the key talent segments that drive business.”

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2018 Baker’s Dozen Customer Satisfaction Ratings: RPO

HRO Today Baker's Dozen

View the results of this year’s RPO Baker’s Dozen ranking.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

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CEO’s Letter: The New Reality of Recruiting

HRO Today

By Elliot H. Clark

Every year, we feature our Baker’s Dozen Customer Satisfaction Ratings for recruitment process outsourcing (RPO). This year’s service scores are down—and not down a little. They are down a lot. And based on our analysis of the trend research, we think the reasons are driven by both providers and practitioners. How could the client be at fault? First, I didn’t say the providers were not also culpable. I said both, so strap on your seat belts and keep your hands and arms inside the “Statistical Geek Van” and try to enjoy the ride whilst we unpack the data sets.

The overall RPO industry adjusted “Quality of Service” index was actually down for enterprise providers by 5.93 per cent. That is the largest single-year decline we have seen since we began doing the survey. The decline in the “Quality of Service” index when considering all service providers is 6.2 per cent. If you consider the service scores on a year-over-year basis, this year’s top-rated service provider would have ranked third or fourth last year. There was also a modest decline seen across both the “Size of Deal” and “Breadth of Service” indices when the entire market is included.

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Increasing Time to Productivity

Onboarding Metrics

How technology and onboarding drive performance metrics.

By Debbie Bolla

Data is a crucial piece in an effective talent acquisition and management strategy. Andrew Brown, global head of RPO, partners, and alliances for Lumesse, says today’s tech platforms provide a holistic view of talent, allowing organizations to pinpoint where their approaches are working and areas for improvement.

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Looking to Data

Healthcare Hiring

Key metrics to transform healthcare hiring practices.

By Debbie Bolla

Now is the time for healthcare organizations to shift their hiring mindsets from reactive to proactive, says Liz Bickley, senior vice president of healthcare client services for Cielo, the leading provider of recruitment process outsourcing solutions to the healthcare industry. Data is key to transforming this process. From census information to historic seasonal trends, data can help organizations pinpoint where peaks and demands exist in different geographies.

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Improving Recruiting How-to

Recruitment Technology

Today’s technology is helping organizations hit high volume hiring targets.

By Debbie Bolla

Competition is known to drive change and in today’s talent market, this couldn’t be more true. With more jobs available than candidates looking for new roles, organizations need to rethink their approach to hiring. For those with high volume recruiting targets, the pressure for change is even greater, says Adam Godson, vice president of global technology solutions for Cielo, a strategic recruitment process outsourcing (RPO) partner. Long applications and outdated paper processes will no longer work with market competition.

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Increased Expectations

RPO Technology

The level of technology delivered by RPO partners is rising.

By Nikki Edwards

Recruitment tools and analytics platforms are now tablestake offerings from all leading recruitment process outsourcing (RPO) partners. Today’s RPO engagements typically include a range of tech platforms and tools to enhance the overall hiring process. The days of one-size-fits-all are long gone. In fact, HR practitioners should expect platforms and tools tailored to nuances such as industry sectors; geographic regions; and specific qualities of their target audiences, including stage of career, generation of workforce, business function, and skillset. Seamless integration by the RPO organization of all the various platforms and tools—including proprietary, third-party, new, or existing—is necessary to provide a great user experience.

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