We rank the top providers of recruitment process outsourcing in EMEA and APAC based on customer satisfaction surveys.
By The Editors
HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
By Elliot H. Clark
Every year, we feature our Baker’s Dozen Customer Satisfaction Ratings for recruitment process outsourcing (RPO). This year’s service scores are down—and not down a little. They are down a lot. And based on our analysis of the trend research, we think the reasons are driven by both providers and practitioners. How could the client be at fault? First, I didn’t say the providers were not also culpable. I said both, so strap on your seat belts and keep your hands and arms inside the “Statistical Geek Van” and try to enjoy the ride whilst we unpack the data sets.
The overall RPO industry adjusted “Quality of Service” index was actually down for enterprise providers by 5.93 per cent. That is the largest single-year decline we have seen since we began doing the survey. The decline in the “Quality of Service” index when considering all service providers is 6.2 per cent. If you consider the service scores on a year-over-year basis, this year’s top-rated service provider would have ranked third or fourth last year. There was also a modest decline seen across both the “Size of Deal” and “Breadth of Service” indices when the entire market is included.
Key metrics to transform healthcare hiring practices.
By Debbie Bolla
Now is the time for healthcare organizations to shift their hiring mindsets from reactive to proactive, says Liz Bickley, senior vice president of healthcare client services for Cielo, the leading provider of recruitment process outsourcing solutions to the healthcare industry. Data is key to transforming this process. From census information to historic seasonal trends, data can help organizations pinpoint where peaks and demands exist in different geographies.
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