By Elliot H. Clark
Because of our HRO Today Baker’s Dozen customer satisfaction survey franchise, many companies will seek us out for advice on further interpretation of the data or for help leveraging it in a procurement process. One of my most vivid memories of working with a practitioner on vendor selection was from one of world’s largest banks on a large RPO deal. One of the vendors bidding on the RPO contract was already delivering MSP services to the organization and felt certain they would win. The two met at the HRO Today Forum in Las Vegas about seven years ago. The client had several meetings at the Forum with prospective RPO firms and first eliminated the provider holding the MSP deal because they “didn’t want to put too many eggs in one basket.” Today that mentality seems silly. Now, the trend in HR and procurement is to look for companies that can provide a more comprehensive solution set—not less.
Indeed, the emergence of total workforce solutions—the combining of RPO and MSP services to subsume permanent and contingent hiring—is only one example of this phenomenon. At the Forum mentioned above, the head of HR operations for a big box retailer in the electronics industry was touting that her group managed 73 vendors including multiple RPO, MSP, background screening, relocation, and learning outsourcing providers. I remember wondering how they could celebrate what, frankly, sounded like an inefficient mess. But that same phrase about putting eggs in baskets was used. Imagine how inefficient a dairy farm would be if they shipped only one egg per outbound truck?
A sector-by-sector review of the HR services market.
By Gary Bragar
NelsonHall’s global business process services (BPS) market forecast reveals that the overall HR services market will grow by 5.8 percent in 2018. Growth is being driven across all HR service and technology markets as more organizations look to leverage HR partnerships and HR platforms with the goal of enabling digital transformation and a high-performance operating model. NelsonHall research analyzes the performance of the HR sector in 2018 and offers predictions of what is to come in 2019.
HR can expect transformation in every sector in 2018.
By Amy L. Gurchensky
HR partnerships and engagements have remained in a stable state of predictability for years, but changes within the business landscape are now occurring at an increasingly accelerated pace. Organizations are experiencing industrywide transformation, and HR services are being forced to respond. This reaction is yielding great innovation which is happening at a fast rate. This is also driving the need for transparency and investments in technology across all HR functions.
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