Tag Archives: June-2019

Reaching New Heights

Diverse Leadership

Empower the workforce of the future by proactively building a diverse leadership pipeline.

By Marta Chmielowicz

In today’s competitive and fast-moving business world, innovation is key—and there’s no shortage of advice about how companies can innovate. From adopting AI-enabled technologies to embracing an agile mindset, HR leaders are working hard to stay ahead. But there’s another proven driver of progress and change that organizations can add to their list of strategies: building a diverse leadership team.

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2019 Baker’s Dozen Customer Satisfaction Ratings: Employee Engagement

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

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Building Blocks to Diversity

Diverse Hiring

People, process, and technology are key pillars to creating a more diverse workforce.

By Irina Novoselsky

The recruitment process has always been riddled with biases. Humans find it nearly impossible to prevent their opinions and experiences from coming into play when making a decision. But technology is empowering organizations to work toward eliminating bias, which in turn allows companies to build stronger and more diverse workforces. Just imagine if interviews were structured like an episode of The Voice, where those making the hiring decisions only judged candidates based on skills and couldn’t be swayed by gender, physical appearance, or ethnicity. There would be no pre-conceived notions—only the most qualified candidate would win. Technology is turning this reality show concept into a reality for recruiters.

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In the Right Direction

Pay Equity

Gender pay inequities exist but the gap is narrowing.

By Katie Bardaro

Gender pay inequities persist in 2019, but not necessarily in the way many people think. There is a lot of miscommunication and confusion about the gender pay gap, so let’s set things straight. PayScale leveraged pay data from 1.8 million employees to compare the overall median pay for women to the overall median pay for men and found that women earn 79 cents for every dollar earned by a man. When accounting for the intersectionality of race/ethnicity and gender, this pay gap ranges from 74 cents on the dollar (African American and Hispanic women) to 93 cents on the dollar (Asian women).

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CEO’s Letter: A “Disengaged” HR Service Sector

HRO Today

Be Elliot H. Clark

At the HRO Today Forum in May, many CHROs and top-level practitioners were disappointed to hear Dr. Peter Cappelli of the Wharton Center for Human Resources say during a town hall session that current research suggests that employee engagement scores don’t tell HR or executive leadership very much as a predictive tool for productivity. I have not reviewed that research personally, but I defended the employee engagement provider industry saying that engagement surveys are predictive of retention—no minor issue—and can help identify problems in line management. Conclusive “linkage research” between engagement and performance has been the holy grail of the OD profession for decades. But the employee engagement industry has a bigger problem to contend with than Dr. Cappelli questioning predictive value. That problem is: Their service is not very good.

HRO Today is publishing our first-ever Baker’s Dozen Customer Satisfaction Ratings for Employee Engagement this month, and overall, the “engagement” of engagement customers is low. There are few companies on the list that outperform their cohort, but generally, the scores for customer service are the lowest of any other HR service offering.

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Advancing the Process

Screening Technology

Screening tech innovations are improving speed, trust, transparency, and ultimately, the candidate experience.

By Marta Chmielowicz

With record numbers of millennials and Generation Z job candidates entering the workforce, employers are reconsidering their long-held hiring practices in order to attract and retain best-fit talent. Candidate experience is now one of the hottest topics in hiring, with organizations striving to illustrate their brand from their very first interactions with potential candidates. In fact, the State of Employer Branding survey by Jibe indicates that 95 percent of HR professionals feel that their brand is impacted by candidate experience.

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A Personal Touch

Employee Experience

A robust recognition program can help deliver a rewarding employee experience that drives culture forward while improving engagement.

By Marta Chmielowicz

Today’s consumers not only value personalization, they expect it. Brands like Amazon, Netflix, and Facebook have made individually tailored recommendations a key component of their business strategy. In today’s tech-driven, hyper-stimulating world, people crave high-touch experiences that reinforce their sense of identity and acknowledge them as individuals. And this is confirmed in the research: A recent survey by Adobe shows that 77 percent of companies believe that providing real-time personalization is crucial to success.

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Moving the Needle

Total Talent Management

As organizations transition to a total talent approach, these five strategies can help improve the process.

By The Editors

Change is on the horizon for many organizations when it comes to managing their talent ecosystems. There are many factors driving this: low unemployment, a rise in contingent labor, and evolving worker preferences, among others. In fact, recent research from Ardent Partners found that 73 percent of organizations are utilizing new methods to address the workforce. One such approach is total talent management.

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You Are What They Think

Employer Branding

New research provides insight into how companies invest and measure the impact of employer branding.

By Larry Basinait

How do organizations measure the impact of their employer branding activities and how are they investing in those brands? New research from HRO Today, in partnership with PeopleScout, found several best practices that help answer those questions by comparing companies that consider their employer brand a high priority to those that attach less significance to it.

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Scholarly Advice

Retaining Millennials

An organization shares its strategic approaches to attracting recent college graduates.

By Julie Palmer and Claire Romaine

With the unemployment rate below 4 percent, competition for top talent is tougher than ever. However, waves of new talent are about to enter the workforce as the collegiate class of 2019 graduates across the country. Organizations must capitalize on the momentary influx and adjust both their recruitment strategies and benefits programs to appeal to the graduating demographic. When it comes to attracting and retaining young talent, there are a few key factors for HR professionals to consider.

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