Tag Archives: HR Outsourcing

2019 Baker’s Dozen Customer Satisfaction Ratings: Recognition

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

Continue reading →

2019 Baker’s Dozen Customer Satisfaction Ratings: Recognition

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

Continue reading →

Future-Proof Payroll

Global Payroll

New research finds organizations are moving to cloud-based platforms for global and compliance capabilities.

By Pete Tiliakos

Payroll transformation has become a priority for many organizations, finds NelsonHall’s annual Next Generation Payroll Services study. Historically, payroll has long been treated as a simple cost center, and frankly, many payroll departments have gotten by with disparate and outdated—albeit reliable—platforms that lack global reporting capabilities and require burdensome manual processes. And in some cases, payroll has been overlooked when it comes to allocating funding to improve the operating model.

Continue reading →

HRO Today Association Update: Redefining the Value of HR

HR Association

By D. Zachary Misko

I don’t know about you, but I shop quite a bit on Amazon. I love the fact that I can do it anytime, often get lower prices, and check out what other buyers have to say about an item I am interested in. The ratings and customer reviews can be helpful, especially if it’s something I haven’t purchased before and am less familiar with it. A few times, it has actually made me change brands to a better-rated or cheaper product. Of course, the five-star rating system isn’t unique to Amazon. We’ve become familiar with it and see it often: when choosing a restaurant, booking a hotel, and even when selecting a movie for Friday night. Consumer Reports also gives us an opportunity to review those big purchases before committing to a product. The platform helps us assess the best brand to meet our needs and makes the shopping experience easier by highlighting the top choices, saving time, and ensuring a good long-term outcome.

The HRO Today Association recognizes the value of this type of data. Information like customer satisfaction data; crowd-sourced opinions; expert evaluations; and third-party, merit-based designations or awards can be useful in saving consumers time, energy, and frustration, resulting in a positive experience.

Continue reading →

CEO’s Letter: A “Disengaged” HR Service Sector

HRO Today

Be Elliot H. Clark

At the HRO Today Forum in May, many CHROs and top-level practitioners were disappointed to hear Dr. Peter Cappelli of the Wharton Center for Human Resources say during a town hall session that current research suggests that employee engagement scores don’t tell HR or executive leadership very much as a predictive tool for productivity. I have not reviewed that research personally, but I defended the employee engagement provider industry saying that engagement surveys are predictive of retention—no minor issue—and can help identify problems in line management. Conclusive “linkage research” between engagement and performance has been the holy grail of the OD profession for decades. But the employee engagement industry has a bigger problem to contend with than Dr. Cappelli questioning predictive value. That problem is: Their service is not very good.

HRO Today is publishing our first-ever Baker’s Dozen Customer Satisfaction Ratings for Employee Engagement this month, and overall, the “engagement” of engagement customers is low. There are few companies on the list that outperform their cohort, but generally, the scores for customer service are the lowest of any other HR service offering.

Continue reading →

Standout Tech

TekTonic Awards

Learn more about the impact of the 2019 TekTonic Award winners.

By The Editors

Each year, HRO Today recognizes the latest tech solutions that empower HR leaders to streamline their people management processes and provide the necessary time to execute on strategies that are aligned with business goals. From making the benefits process easy and engaging to increasing candidate conversion rates, the 2019 TekTonic Award winners are adding insight and value to the many layers of human capital management.

Click here to view this year’s winners.

HRO Today Global 2018 Resource Guide

Resource Guide

A roundup of the top providers and product vendors across 13 sectors of HR services.

By The Editors

We know that the readers of HRO Today Global magazine turn to us as the go-to resource in the industry—a resource that delivers trends, insights, and the latest information for all of their human resources operations and service needs. In this year’s Resource Guide, we showcase providers and product vendors across 13 sectors of HR services.

Continue reading →

CEO’s Letter: Engaging Your Engine

HRO Today

By Elliot H. Clark

I can remember as a young geek watching episodes of the science fiction series Star Trek. Captain Kirk and his series successor Captain Picard would gesture with their hands and say the word “engage,” and the warp engines would magically whisk the starship to light-speed. Unfortunately for HR professionals—who are not in the Starfleet—we have to deal with warp engines made of people. We have talked so much about talent acquisition the past few years, but now, as the labour markets heat up, organisations need to be laser-focused on retention and engagement. Most companies already are. But how are industry providers of engagement surveys and consulting services faring? This year, HRO Today Global will launch a Baker’s Dozen Customer Satisfaction survey for Employee Engagement Survey Services to find out just that.

Employee engagement is one of the most esoteric areas of HR and one of the most important. It is similar to the search for perfection and organisations will not achieve good outcomes without moving the bar further. It is like the old religious paradox: Is God so powerful that he/she can create a rock that even God cannot lift? The answer is yes— create the rock then will more power to lift it. This way, the clergy even got the Lord on a treadmill of constant striving that requires at least one day a week of personal time to recover from. I do not know a single CHRO who is not focused on employee engagement or who is completely happy with their result. Even if someone ever got a 100 per cent rating, HR would re-evaluate the process because they couldn’t accept the possibility of a perfect result.

Continue reading →

Quantity and Quality

RPO

How today’s technology helps tackle the challenges of high-volume hiring.

By Debbie Bolla

Hiring 25,000 people for a short period of time, in a short period time is no easy feat, but it’s a reality for many organizations. Industries including retail, hospitality, outdoor services, and security are innately prone to high-volume hiring periods in which organizations need to ramp up staff quickly and efficiently. Faced with a large hiring volume, these organizations are seeking both quantity and quality.

Continue reading →