Tag Archives: HR Outsourcing

HRO Today Global 2018 Resource Guide

Resource Guide

A roundup of the top providers and product vendors across 13 sectors of HR services.

By The Editors

We know that the readers of HRO Today Global magazine turn to us as the go-to resource in the industry—a resource that delivers trends, insights, and the latest information for all of their human resources operations and service needs. In this year’s Resource Guide, we showcase providers and product vendors across 13 sectors of HR services.

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CEO’s Letter: Engaging Your Engine

HRO Today

By Elliot H. Clark

I can remember as a young geek watching episodes of the science fiction series Star Trek. Captain Kirk and his series successor Captain Picard would gesture with their hands and say the word “engage,” and the warp engines would magically whisk the starship to light-speed. Unfortunately for HR professionals—who are not in the Starfleet—we have to deal with warp engines made of people. We have talked so much about talent acquisition the past few years, but now, as the labour markets heat up, organisations need to be laser-focused on retention and engagement. Most companies already are. But how are industry providers of engagement surveys and consulting services faring? This year, HRO Today Global will launch a Baker’s Dozen Customer Satisfaction survey for Employee Engagement Survey Services to find out just that.

Employee engagement is one of the most esoteric areas of HR and one of the most important. It is similar to the search for perfection and organisations will not achieve good outcomes without moving the bar further. It is like the old religious paradox: Is God so powerful that he/she can create a rock that even God cannot lift? The answer is yes— create the rock then will more power to lift it. This way, the clergy even got the Lord on a treadmill of constant striving that requires at least one day a week of personal time to recover from. I do not know a single CHRO who is not focused on employee engagement or who is completely happy with their result. Even if someone ever got a 100 per cent rating, HR would re-evaluate the process because they couldn’t accept the possibility of a perfect result.

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Quantity and Quality

RPO

How today’s technology helps tackle the challenges of high-volume hiring.

By Debbie Bolla

Hiring 25,000 people for a short period of time, in a short period time is no easy feat, but it’s a reality for many organizations. Industries including retail, hospitality, outdoor services, and security are innately prone to high-volume hiring periods in which organizations need to ramp up staff quickly and efficiently. Faced with a large hiring volume, these organizations are seeking both quantity and quality.

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Measure What Matters

Recruitment Process Outsourcing

Organizations with high-volume hiring periods will benefit if they zero in on a few strategic metrics.

By Debbie Bolla

For organizations that hire thousands of customer-facing candidates at time, a few key reports and measurements can make a big difference to future hiring cycles.

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CEO’s Letter: HR Technology Buying (or Welcome to the Jungle)

HRO Today

By Elliot H. Clark

The song, Welcome to the Jungle by Guns ‘N Roses, opens with big energy, but also a sense of confusion and messiness. This makes it the perfect anthem for the HR tech market today. A plethora of new, best-of-breed point solutions arrive almost daily. HR’s Twitter feeds and LinkedIn channels are being overloaded with the announcement of the next big thing. And voicemails are jammed with messages promising amazing outcomes.

Some of the new technologies are in fact very good and represent innovation. That being said, there are also numerous products that represent long-existing technologies and are just new choices in already crowded markets. The influx of venture capital and private equity (PE) into the human capital solutions market is great, but not many of these PE folks have experience in the HR suite and most do not understand a day in the life of HR. They actually like new iterations of proven technologies because they think if they can just pick up a few points of market share, their investment will be bought by a larger established player. Of course, the investment people don’t care about the state of HR’s voicemail box.

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