Tag Archives: global-spring-2017

Taking the Initiative

Rajita Singh

Broadridge Financial’s Head of HR Rajita Singh discusses successfully spinning off from ADP and India’s place in the world as a value-add player.

By Christa Elliott

Hailing from Hyderabad, India, Rajita Singh is a force to reckon with in regards to strategic HR. She has proven—time and again—that India can be a strong source of skilled talent and innovation with her acronym-packed HR programmes designed to boost engagement, enhance inter-organisational communication, and encourage professional development.In her 10 years at Broadridge India, Singh—who was the winner of CHRO of the Year Award at the 2016 HRO Today EMEA Forum—has incorporated Indian culture and essential core values into her HR strategy to help bring Broadridge’s programmes, and bottom line, to new heights.

HRO Today Global: Can you tell us a little bit about Broadridge’s spin-off from ADP, what your role was in that, what challenges you faced, and your strategy for maintaining engagement through that process?

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2017 Baker’s Dozen Customer Satisfaction Ratings: Relocation

By The Editors

HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today Global staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 10 responses from eight companies. We reached out to more than 35 providers of relocation services.

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An Innovative Approach

HR Outsourcing

Key areas where global talent acquisition leaders can make the biggest impact, as revealed by new research.

The Editors

Interest is growing in talent-acquisition innovation concepts. A recent global study from Alexander Mann Solutions and HRO Today shows that the majority of respondents want to grow these practices, but whilst interest is high, fewer than 10 per cent of respondents are actually implementing any of the top metrics. Understanding innovation is key—as well as knowing what the reasons are behind an organisations’ failure to do so.

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Now Trending

HR Outsourcing

 Technology will continue to develop and play a large role in workforce management in Asia.

Belinda Sharr

Technology and HR process automation are constantly growing and improving across the globe, and this is a main trend that HR executives based in Asia need to be looking at for 2017 and beyond. The impact of tech on workforce management is great— as nearly every type of work-related function is moving to digital—and HR teams have to keep up.

According to Deloitte’s Global Human Capital Trends 2016, fast-moving global markets and digital disruptions are forcing companies to innovate rapidly. It seems like every day, there is a new product or procedure that can assist HR in recruiting, retaining, and managing employees effectively. HR practitioners are taking note of these new tech trends and using them to improve their business offerings. Wendy Tan, founding partner of Flame Centre, says that thanks to the numerous tech advances of the last few years, she is using more data-driven technology in the HR field than ever before.

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Provider Showcase

HRO Today Resource Guide

We know that the readers of HRO Today Global magazine turn to us as the go-to resource in the industry—a resource that delivers trends, insights, and the top resources for all of their human resources operations and service needs. In this year’s Resource Guide, we showcase providers and product vendors across 14 sectors of HR services.

Here you will find providers of everything from recruitment process outsourcing (RPO) to benefits administration to multiprocess HRO, not to mention a treasure trove of HR technology, consulting services, and other ancillary products. We hope that our 2017 Resource Guide will serve you well as a starting point in your search for an appropriate vendor. If you have a company you would like to add to the list, please email Belinda.Sharr@SharedXpertise.com.

Click here to view part 1 of the 2017 Resource Guide 

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Real-time Recognition

HR Outsourcing

Today’s technology allows organisations to provide instant feedback and help improve company culture and employee retention.

By Jo Faragher

Building engagement is a top-ten priority for HR, with almost 80 per cent of executives rating employee experience as very important, according to Deloitte’s Human Capital Trends research for 2017. If organisations want to improve productivity and business results, a “culture of recognition”—with regular feedback to employees and clarity on their goals—is a step in the right direction.

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The Compliance Maze

HR Outsourcing

How to effectively create a data management strategy whilst navigating multiple policy requirements.

By Jayson Saba

When operating across national and continental boundaries, HR and payroll professionals must navigate a monumental maze of requirements that can become quite stressful without the right resources. Generally speaking, the tasks that HR and payroll professionals are required to do can be broken out into three categories:

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Editor’s Letter: Getting Social

How many different social media platforms are you on? This technology has taken over our everyday lives, and I recently realised that I have an account for almost every major social media network—LinkedIn, Facebook, Twitter, Instagram, and Snapchat. Of course, HRO Today is on these networks as well (look us up!). So, being that we are on these platforms all the time, how can we use them to improve the work experience?

I spoke with a few experts for the APAC technology trends article in this issue, and most of them noted the rise in social media and how it can be useful for HR practitioners.

“Employer branding and talent attraction and retention strategies must include social media platforms for engagement and collaboration,” Nicole Cook, managing director of Australia and New Zealand for People Scout in APAC, told us. “Leveraging the human networks through social media and other channels is becoming more important to finding and engaging top talent.”

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Recognising the ‘Globe-trotting’ Economy

In this issue we feature articles on the relocation industry (2017 HRO Today Baker’s Dozen: Relocation, page 16) and the recognition services industry (Real Time Recognition, page 29) , both of which are of special consideration in the global edition of HRO Today. High-quality relocation services are often considered critically important to the candidate experience of new hires. However, I would argue they are equally important to retention. The opportunity to work outside of one’s own native country is attractive to many young executives and professionals, and older employees may see it as an opportunity for a once-in-a-lifetime adventure. In fact, working internationally has become a necessary credential in the C-suite. According to U.S. New and World Report in May of 2010, the percentage of C-suite officers with international experience on their resume rose from 48 per cent in 2000 to 71 per cent in 2010. I am worried that today, the number may be declining.
To run a global business one needs, frankly, a global perspective. I don’t understand business culture in APAC as well as I understand the culture in the U.S., but, I am sensitive to the differences. I, at one point, spent so much time in Europe that I was staying in a corporate flat in London and packed a suitcase to return to the states. I am very comfortable with the business culture of the UK and Western Europe and much more at home there than I am in APAC. My European experiences helped shape me.The rate of international relocations—and domestic relocations, for that matter—dropped during the recession between 2009 and 2010. One of the issues in the past has been management of costs, and there has been a trend to a “lump-sum” relocation allowance to the employee, with the relocation services providers helping to manage and advise the employee during the transition.

International experiences remain an important part of employee retention and leadership development. So, let’s keep people moving! Doing so is critical, but a consistent company culture is also important. The role of recognition in the creation of culture is significant. Most HR leaders understand that to drive certain behaviours, values and beliefs you need to recognise employees that exemplify them. At this time of year, I spend a lot of time talking to the CHROs up for awards at our HRO Today North America Forum. Recognition programme development, management, and measurement is one of the key aspects that distinguish the very top of the HR profession from the rest of the profession. We need to learn from them about the importance of recognition and about the need for recognition programmes to be global. Whilst it makes sense to recognise local accomplishments, it is equally critical to bind the entirety of the global enterprise together.

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HRO STA Update: Problem Solving

HRO Today Zachary Misko
Engage, learn, and develop HR skills by looking to your peers.

If you find yourself with a problem, and turning to your team, colleagues, and even the internet provides no solution, we can help.

The HRO Today Services and Technology Association is a global association of HR executives, thought-leaders, and industry experts working in roles as practitioners, providers, and analysts who participate in conversations, set industry standards and practices, and network with others in HR technology and services. And of course, we discuss and share best and next practices as well.

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