Tag Archives: global-spring-2017

Taking the Initiative

Broadridge Financial’s Head of HR Rajita Singh discusses successfully spinning off from ADP and India’s place in the world as a value-add player.
By Christa Elliott
Hailing from Hyderabad, India, Rajita Singh is a force to reckon with in regards to strategic HR. She has proven—time and again—that India can be a strong source of skilled talent and innovation with her acronym-packed HR programmes designed to boost engagement, enhance inter-organisational communication, and encourage professional development.In her 10 years at Broadridge India, Singh—who was the winner of CHRO of the Year Award at the 2016 HRO Today EMEA Forum—has incorporated Indian culture and essential core values into her HR strategy to help bring Broadridge’s programmes, and bottom line, to new heights.

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2017 Baker’s Dozen Customer Satisfaction Ratings: Relocation

By The Editors
HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today Global staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients. Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 10 responses from eight companies. We reached out to more than 35 providers of relocation services. In order to determine an overall ranking, we analyse results across three subcategories: features breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories, as well as an overall score.

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An Innovative Approach

Key areas where global talent acquisition leaders can make the biggest impact, as revealed by new research.
The Editors Interest is growing in talent-acquisition innovation concepts. A recent global study from Alexander Mann Solutions and HRO Today shows that the majority of respondents want to grow these practices, but whilst interest is high, fewer than 10 per cent of respondents are actually implementing any of the top metrics. Understanding innovation is key—as well as knowing what the reasons are behind an organisations’ failure to do so. In the quest to understand innovation, the research study discovered that talent acquisition professionals are facing a challenge that is termed here as “nonnovation.” This happens when HR executes initiatives with the intent to drive new and meaningful change, but somehow the change does not happen.

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Now Trending

 Technology will continue to develop and play a large role in workforce management in Asia.
Belinda Sharr
Technology and HR process automation are constantly growing and improving across the globe, and this is a main trend that HR executives based in Asia need to be looking at for 2017 and beyond. The impact of tech on workforce management is great— as nearly every type of work-related function is moving to digital—and HR teams have to keep up. According to Deloitte’s Global Human Capital Trends 2016, fast-moving global markets and digital disruptions are forcing companies to innovate rapidly. It seems like every day, there is a new product or procedure that can assist HR in recruiting, retaining, and managing employees effectively. HR practitioners are taking note of these new tech trends and using them to improve their business offerings.

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Provider Showcase

We know that the readers of HRO Today Global magazine turn to us as the go-to resource in the industry—a resource that delivers trends, insights, and the top resources for all of their human resources operations and service needs. In this year’s Resource Guide, we showcase providers and product vendors across 14 sectors of HR services. Here you will find providers of everything from recruitment process outsourcing (RPO) to benefits administration to multiprocess HRO, not to mention a treasure trove of HR technology, consulting services, and other ancillary products. We hope that our 2017 Resource Guide will serve you well as a starting point in your search for an appropriate vendor. If you have a company you would like to add to the list, please email Belinda.Sharr@SharedXpertise.com. Click here to view part 1 of the 2017 Resource Guide  Continue reading →

Real-time Recognition

Today’s technology allows organisations to provide instant feedback and help improve company culture and employee retention. By Jo Faragher Building engagement is a top-ten priority for HR, with almost 80 per cent of executives rating employee experience as very important, according to Deloitte’s Human Capital Trends research for 2017. If organisations want to improve productivity and business results, a “culture of recognition”—with regular feedback to employees and clarity on their goals—is a step in the right direction. “With multinational models, multigenerational workers, and digital acceleration, the workplace has grown increasingly complex,” explains Vanessa Brangwyn, vice president of customer success at reward and recognition company Achievers. “By providing a meaningful employee experience, companies reduce flight risk, stabilise morale, and diminish recruiting costs.

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The Compliance Maze

How to effectively create a data management strategy whilst navigating multiple policy requirements. By Jayson Saba When operating across national and continental boundaries, HR and payroll professionals must navigate a monumental maze of requirements that can become quite stressful without the right resources. Generally speaking, the tasks that HR and payroll professionals are required to do can be broken out into three categories: • Company policy: Professionals must comply with policies and processes that are unique to a company and are there to help conduct business in a certain way. It could be industry standards or policies that drive things such as efficiency, environmental and social responsibility, and cost savings. • Negotiated agreements: They also must comply with collective bargaining agreements, supplier contracts, client contracts, or social/community contracts. These are negotiated rules but legally binding. • Laws and regulations: Government (local, state, provincial, federal/national) rules and regulations that were passed through legislation need to be followed.

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Editor’s Letter: Getting Social

How many different social media platforms are you on? This technology has taken over our everyday lives, and I recently realised that I have an account for almost every major social media network—LinkedIn, Facebook, Twitter, Instagram, and Snapchat. Of course, HRO Today is on these networks as well (look us up!). So, being that we are on these platforms all the time, how can we use them to improve the work experience? I spoke with a few experts for the APAC technology trends article in this issue, and most of them noted the rise in social media and how it can be useful for HR practitioners. “Employer branding and talent attraction and retention strategies must include social media platforms for engagement and collaboration,” Nicole Cook, managing director of Australia and New Zealand for People Scout in APAC, told us. “Leveraging the human networks through social media and other channels is becoming more important to finding and engaging top talent.

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Recognising the ‘Globe-trotting’ Economy

In this issue we feature articles on the relocation industry (2017 HRO Today Baker’s Dozen: Relocation, page 16) and the recognition services industry (Real Time Recognition, page 29) , both of which are of special consideration in the global edition of HRO Today. High-quality relocation services are often considered critically important to the candidate experience of new hires. However, I would argue they are equally important to retention. The opportunity to work outside of one’s own native country is attractive to many young executives and professionals, and older employees may see it as an opportunity for a once-in-a-lifetime adventure. In fact, working internationally has become a necessary credential in the C-suite. According to U.S. New and World Report in May of 2010, the percentage of C-suite officers with international experience on their resume rose from 48 per cent in 2000 to 71 per cent in 2010. I am worried that today, the number may be declining.

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HRO STA Update: Problem Solving

Engage, learn, and develop HR skills by looking to your peers.
If you find yourself with a problem, and turning to your team, colleagues, and even the internet provides no solution, we can help. The HRO Today Services and Technology Association is a global association of HR executives, thought-leaders, and industry experts working in roles as practitioners, providers, and analysts who participate in conversations, set industry standards and practices, and network with others in HR technology and services. And of course, we discuss and share best and next practices as well. As an association with an active membership community, we provide opportunities for all of our members to engage with one another through: • Monthly committee meetings; • Our member contact directory; • Our LinkedIn Group; • HRO Today Forums; and • Member meetings. Our association provides opportunities to learn in one of our four monthly Thought Leadership Councils (TLCs) on a wide variety of HR topics, including recruitment, screening, recognition, relocation, staffing, technology, outsourcing employee engagement, and services.

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