Tag Archives: Global-Autumn-2018

Higher Learning: Lessons in Leadership

HRO Today Global Autumn

VP of HR Antonio Climent shares the secrets to building culture and a strong leadership pipeline for Laureate International Universities.

By Marta Chmielowicz

Expanding into new international markets is fraught with difficulties. From aligning cultures to ensuring talent gaps are filled, multinational organisations can struggle to adapt to the norms and realities of their many areas of operation. But with the shift of economic activity from Europe and North America to markets in Africa, Asia, and Latin America comes a renewed need to manage global organisations. In fact, according to the McKinsey Global Institute, 400 midsize emerging-market cities, many unfamiliar in the West, will generate nearly 40 per cent of global growth over the next 15 years.

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Putting Learning into Action

Action Learning

An experiential approach to training can solve business challenges whilst strengthening leadership abilities.

By Michael McGowan

Industry 4.0 is permeating both business and personal lives—and revolutionising the way people work. But in corporate learning, one thing hasn’t changed: People learn best by doing.

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Cultural Connections

Cultural Training

A robust cross-cultural training programme is key for successful international relocations.

By Marta Chmielowicz

Cross-border relocations are becoming more commonplace as companies of all sizes embrace globalisation, battle skills shortages, and compete for top talent. Graebel’s Cross Border Transfers: Analysing Best Practices and Trends study reports that 83 per cent of HR professionals say these types of programmes help their organisations achieve talent and workplace management goals, and 66 per cent say they help meet internal development goals.

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Getting Ahead

Agile TA

An agile TA process solves many of the talent challenges today’s multinationals are facing.

By Marta Chmielowicz

Imagine this: An organisation is seeking a candidate to fill a newly open leadership position. A team of recruiters gets to work and just a few days later, there’s already several promising options on the table, with contract workers ready to fill the temporary talent gap in the meantime. But that’s not all—the search has revealed potential candidates for a variety of other positions that aren’t even listed yet. Not only have recruiters filled the existing job opening quickly and efficiently, but they have delivered a top-of-the-line experience, engaged a number of high-quality potential hires, and made strides to solve their organisation’s future hiring challenges.

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2018 Baker’s Dozen Customer Satisfaction Ratings: RPO

HRO Today Baker's Dozen

View the results of this year’s RPO Baker’s Dozen ranking.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

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HRO Today STA Update: Join the Conversation

HR Association

By D. Zachary Misko

With its canals, world-famous museums, and historical sights, Amsterdam is one of the most romantic and beautiful cities in Europe. We are excited to be back again for the 2018 HRO Today Forum EMEA, 5 to 7 November. Recognition, learning, and networking are all part of the plan as delegates will hear from industry thought leaders and experts, discover the talented companies and individuals receiving awards during our gala and awards luncheon, and meet HR professionals from around the region.

The HRO Today Services and Technology Association is a global association of HR executives, thought leaders, and industry experts working in roles as practitioners, providers, and analysts. Whilst the Forum is an excellent opportunity for our members and each of the Forum delegates to participate in thought leadership through great conversations and best practice sharing, the association allows you to continue these actions daily. If you are not already a member of the HRO Today Global HR Association, I urge you to do so to keep the conversation, connections, and learning active every month.

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CEO’s Letter: The New Reality of Recruiting

HRO Today

By Elliot H. Clark

Every year, we feature our Baker’s Dozen Customer Satisfaction Ratings for recruitment process outsourcing (RPO). This year’s service scores are down—and not down a little. They are down a lot. And based on our analysis of the trend research, we think the reasons are driven by both providers and practitioners. How could the client be at fault? First, I didn’t say the providers were not also culpable. I said both, so strap on your seat belts and keep your hands and arms inside the “Statistical Geek Van” and try to enjoy the ride whilst we unpack the data sets.

The overall RPO industry adjusted “Quality of Service” index was actually down for enterprise providers by 5.93 per cent. That is the largest single-year decline we have seen since we began doing the survey. The decline in the “Quality of Service” index when considering all service providers is 6.2 per cent. If you consider the service scores on a year-over-year basis, this year’s top-rated service provider would have ranked third or fourth last year. There was also a modest decline seen across both the “Size of Deal” and “Breadth of Service” indices when the entire market is included.

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Editor’s Note: Lead On

HRO Today

By Debbie Bolla

At HRO Today Global, we understand that the role of Chief Human Resources Officer has drastically changed over the years. Once an overseer of administrative tasks and duties, today’s CHROs are responsible for those things—and so much more. In fact, recent research from ServiceNow finds that 65 per cent of CHROs say it’s their responsibility to drive corporate performance and 75 per cent of CHROs believe that their role has become more strategic in the past three years. And we have been acknowledging this transformation by recognising the strategic work of HR leaders through our annual CHRO of the Year Awards.

On our cover is a 2017 HRO Today Leader of Distinction award winner, Antonio Climent. The vice president of HR for EMEAA joined Laureate International Universities, a network of private higher education institutions, because he loved the mission of improving the lives of people through education. Climent was recognised for his efforts in transforming a multi-country decentralised model to a global company with a single culture.

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