You Snooze, You Lose

Active open enrollment has myriad benefits but always demands participation.   By David G. Zick     From time to time, most companies debate whether or not to offer their employees active open enrollment. Under passive enrollment, employees who do nothing during the time period continue with their current benefits, along with whatever new employee […]

Benefits Package: Getting Ahead of the Curve

Five trends in HR, benefits, and compensation.   By Andrea Goodkin and Corey Witzel   As the economy continues to recover in fits and starts, companies of all sizes and in all industries are looking for ways to control benefits and compensation costs while retaining and attracting the best talent. Smart companies are identifying and […]

Charting the New HR Order

Thought leaders from a quintet of cutting-edge workforce departments recently sat down with the editors of HRO Today to share their views on the past decade in human resources. Their insights on the emergent culture of measurement and the state of the world’s economy are not to be missed.     By Dirk Olin   […]

All Together Now

Unifying Georgia’s atomized HR departments took brains—and leadership from the top.   By Russ Banhan     A year ago, the HR organization for the state of Georgia was effectively 85 separate HR organizations, each representing a different state agency, such as the various boards of education, the court system, multiple library boards, and the […]

Globalization’s Strategic Imperative

A checklist for determining how—and more importantly whether—your firm should go global.      By Atul Vashistha   I’ve said before that a company that wishes to flourish in today’s global market must adopt a services globalization strategy. But not every company is ready to globalize every process today. A successful services globalization strategy takes […]

The RPO Baker’s Dozen

The top 13 providers of end-to-end RPO. By HRO Today Staff     Yes, this is our third RPO Baker’s Dozen ranking based on a customer feedback survey. As always, it is critical that we offer an explanation of each survey, the results, and how they were derived. Our web survey instrument comprised 40 qualitative […]

In Screening Marketplace, Employers Look for Turnkey

Integrated solutions incorporating technology and multiple lines of service come together to help speed up the hiring process and offer access to data. by Andy Teng Want to find cutting-edge practitioners of outsourced screening services? Catch a flight out to Chicago’s O’Hare Airport and then hop on a 15-minute cab ride to the western suburb […]

Gauging Buyer Satisfaction

Nearly 10 years after the industry first began, quality of service delivery is stabilizing. But can the market elevate its game to truly keep customers happy? by Andy Teng As the HRO industry approaches its 10th anniversary, questions remain about the effectiveness of comprehensive, end-to-end outsourcing. As any industry observers will point out, buyer satisfaction […]

On Termination and Governance

Is your HRO marriage in trouble? Here’s a look at the reasons for a parting of the ways and the legal implications a divorce will have. by William B. Bierce Successful contracting requires a solid understanding of the triggers governing the contract life cycle. As enterprise customers become more savvy in outsourcing processes, they can […]