Baker’s Dozen Customer Satisfaction Ratings: RPO, EMEA and APAC

HRO Today Baker's Dozen

View the top providers of recruitment process outsourcing in EMEA and APAC.

By the Editors

HRO Today Global’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today Global staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today Global database for analysis to score each provider that has a statistically significant sample. For this survey, we required five responses from a location in Europe, Middle East or Africa, or Asia Pacific.

In order to determine an overall ranking, we analyse results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today Global has on the outcome of this survey is that HRO Today Global will discard incomplete surveys or surveys outside the normal distribution. This means surveys that are too perfect as to be possible or so negative that they are spiteful and not accurate feedback. Otherwise, HRO Today Global has no impact on the survey outcome. Whilst we do not claim that our methodology is the only viable ratings programme available, we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.

HRO Today RPO Baker’s Dozen Overall EMEA Leaders

  1. Alexander Mann Solutions (AMS)
  2. Cielo
  3. WilsonHCG
  4. Hudson RPO
  5. Advantage xPO, a division of Recruit Global Staffing

Breadth of Service Leaders: EMEA

  1. Cielo
  2. WilsonHCG
  3. Alexander Mann Solutions (AMS)
  4. Hudson RPO
  5. Advantage xPO, a division of Recruit Global Staffing

Size of Deal Leaders: EMEA

  1. Alexander Mann Solutions (AMS)
  2. WilsonHCG
  3. Cielo
  4. Advantage xPO, a division of Recruit Global Staffing
  5. Hudson RPO

Quality of Service Leaders: EMEA

  1. Alexander Mann Solutions (AMS)
  2. WilsonHCG
  3. Cielo
  4. Hudson RPO
  5. Advantage xPO, a division of Recruit Global Staffing

HRO Today RPO Baker’s Dozen Overall APAC Leaders

  1. Alexander Mann Solutions (AMS)
  2. Hudson RPO
  3. Allegis Global Solutions
  4. Korn Ferry
  5. PeopleScout
  6. Harrier
  7. Cielo
  8. Career International

Breadth of Service Leaders: APAC

  1. Hudson RPO
  2. Alexander Mann Solutions (AMS)
  3. Allegis Global Solutions
  4. PeopleScout
  5. Korn Ferry
  6. Cielo
  7. Career International
  8. Harrier

Size of Deal Leaders: APAC

  1. Allegis Global Solutions
  2. Korn Ferry
  3. Alexander Mann Solutions (AMS)
  4. Hudson RPO
  5. Harrier
  6. PeopleScout
  7. Career International
  8. Cielo

Quality of Service Leaders: APAC

  1. Alexander Mann Solutions (AMS)
  2. Hudson RPO
  3. Korn Ferry
  4. Allegis Global Solutions
  5. PeopleScout
  6. Harrier
  7. Cielo
  8. Career International

View the complete PDF here.

Posted March 12, 2019 in RPO & Staffingin Talent Acquisition

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