2018 Baker’s Dozen Customer Satisfaction Ratings: RPO

HRO Today Baker's Dozen

View the results of this year’s RPO Baker’s Dozen ranking.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyse results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented in the attached tables to demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. Whilst we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings provides insight into your next RFP process.

View the Live Baker’s Dozen Announcement

HRO Today RPO Baker’s Dozen Overall Enterprise Leaders

  1. Alexander Mann Solutions
  2. Korn Ferry
  3. Allegis Global Solutions
  4. PeopleScout
  5. Randstad Sourceright
  6. WilsonHCG
  7. Cielo
  8. Sevenstep
  9. Hudson RPO
  10. AgileOne
  11. Yoh
  12. Orion Novotus, An Orion Talent Company
  13. Engage2Excel Recruitment Solutions

Overall Enterprise Breadth of Service Leaders

  1. Cielo
  2. Hudson RPO
  3. Randstad Sourceright
  4. Allegis Global Solutions
  5. Alexander Mann Solutions
  6. Korn Ferry
  7. WilsonHCG
  8. Sevenstep
  9. AgileOne
  10. Yoh
  11. PeopleScout
  12. Orion Novotus, An Orion Talent Company
  13. Engage2Excel Recruitment Solutions

Overall Enterprise Size of Deal Leaders

  1. PeopleScout
  2. Allegis Global Solutions
  3. Sevenstep
  4. Alexander Mann Solutions
  5. Cielo
  6. Korn Ferry
  7. AgileOne
  8. Randstad Sourceright
  9. WilsonHCG
  10. Hudson RPO
  11. Yoh
  12. Orion Novotus, An Orion Talent Company
  13. Engage2Excel Recruitment Solutions

Overall Enterprise Quality of Service Leaders

  1. Alexander Mann Solutions
  2. Korn Ferry
  3. Allegis Global Solutions
  4. PeopleScout
  5. Randstad Sourceright
  6. WilsonHCG
  7. Cielo
  8. Sevenstep
  9. Hudson RPO
  10. Yoh
  11. AgileOne
  12. Orion Novotus, An Orion Talent Company
  13. Engage2Excel Recruitment Solutions

View the complete PDF here.

 

Posted October 16, 2018 in RPO & Staffing

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