2017 Baker’s Dozen Customer Satisfaction Ratings: Enterprise Recruitment Process Outsourcing

By The Editors

HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. In order to determine an overall ranking, we analyse results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores. We include them to demonstrate the relative differences among the ranked service providers.

Although we do not claim that our methodology is the only viable ratings programme available, we do vouch for its statistical validity. We hope this ranking of enterprise RPO providers offer some insight. Our annual Global and APAC leaders will be announced at the HRO Today Forum EMEA in November and in our 2018 Winter issue.

Click here to view the 2017 RPO Baker’s Dozen.

Posted October 18, 2017 in RPO & Staffing

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