2016 Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 13 responses from 10 companies.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores. We include them to demonstrate the relative differences among the ranked service providers.

While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity.

We hope this ranking provides you some insight.

Overall Winners

1. Korn Ferry Futurestep

2. Cielo (Formerly Pinstripe & Ochre House)

3. Alexander Mann Solutions

4. PeopleScout, A TrueBlue Company

5. Allegis Global Solutions

6. Randstad Sourceright

7. WilsonHCG

8. Pontoon

9. Seven Step

10. IBM Kenexa Recruitment Services

11. Hudson RPO

12. Yoh

13. Agile-1

Breadth of Service

1. Cielo (Formerly Pinstripe & Ochre House)

2. Korn Ferry Futurestep

3. Allegis Global Solutions

4. Pontoon

5. Alexander Mann Solutions

6. PeopleScout, A TrueBlue Company

7. Seven Step

8. Hudson RPO

9. WilsonHCG

10. Agile-1

11. Randstad Sourceright

12. Yoh

13. IBM Kenexa Recruitment Services

Size of Deals

1. Allegis Global Solutions

2. PeopleScout, A TrueBlue Company

3. Cielo (Formerly Pinstripe & Ochre House)

4. Alexander Mann Solutions

5. IBM Kenexa Recruitment Services

6. Korn Ferry Futurestep

7. Yoh

8. Pontoon

9. Randstad Sourceright

10. Hudson RPO

11. Agile-1

12. WilsonHCG

13. Seven Step

Quality of Service

1. Korn Ferry Futurestep

2. Cielo (Formerly Pinstripe & Ochre House)

3. Alexander Mann Solutions

4. PeopleScout, A TrueBlue Company

5. Allegis Global Solutions

6. Randstad Sourceright

7. WilsonHCG

8. Pontoon

9. IBM Kenexa Recruitment Services

10. Seven Step

11. Hudson RPO

12. Yoh

13. Agile-1

Healthcare Leaders

1.  Cielo (Formerly Pinstripe & Ochre House)

2. PPR Talent Solutions

3. Agile-1

4. Seven Step

5. Clinical Magnet

6. AMN Healthcare

Midsize Deals

1.  Novotus

2. PPR Talent Solutions

3. EG Workforce Solutions

4. Advantage xPO

5. AMN Healthcare

6. Clinical Magnet

7. Princeton One

8. Career International

9. Pierpoint

10. Talent Fusion by Monster

11. Decision Toolbox

The APAC and EMEA ratings that follow are derived from samples that represent only raters from the APAC and EMEA regions.  Not all providers may have had enough samples in each region to be rated in each region, though they may have had enough to be rated globally.

HRO Today Magazine 2016 Baker’s Dozen Customer Satisfaction Ratings:  RPO – APAC

1. Korn Ferry Futurestep

2. Alexander Mann Solutions (AMS)

3. Hudson RPO

4. PeopleScout a TrueBlue Company

5. Allegis Global Solutions

 6. Career International

HRO Today Magazine 2016 Baker’s Dozen Customer Satisfaction Ratings:  RPO – EMEA

1. Alexander Mann Solutions (AMS)

2. Cielo (Formerly Pinstripe/Ochre House)

3. Korn Ferry Futurestep

4. WilsonHCG

 5. Pontoon

6. IBM Kenexa Recruitment Services 

– See more at: http://www.hrotoday.com/news/talent-acquisition/rpo-staffing/2015-bakers-dozen-customer-satisfaction-ratings-recruitment-process-outsourcing/#sthash.1pYoSUtN.dpuf

Click here to view the full results.

Posted September 15, 2016 in RPO & Staffing

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