2010 Baker’s Dozen Customer Satisfaction Ratings: Top Managed Service Programs

We rank the top providers in managed service programs based on customer satisfaction surveys.
 
 
By the Editors
 
 
The rankings contained within the Baker’s Dozen for Managed Service Programs and other service areas in HRO Today are based on customer survey data. The indices result from a multi-step process. HRO Today identified the top MSP providers. Our survey research team then asked providers to identify customers to be surveyed. Using the HRO Today database, we identified other buyers to survey. Each respondent was asked about services provided, scope and scale of services, and the quality and satisfaction with the services. 
 
 
Respondents provide e-mail addresses for verification, but responses are kept in strictest confidence. Once collected, information is loaded into the HRO Today database and analyzed to score each provider having a statistically significant sample. For this survey, we received feedback from more than 60 verified customers. The rankings are based on point assignments and weightings of questions—plus a predetermined algorithm that calculates the overall score based on breadth, scope and scale, and quality. Rankings and weightings are determined statistically, and all feedback is from customers. The ratings are not the opinions of HRO Today staff.  We only provide a methodology, and we do not claim that our methodology is the only viable ratings program available; we do, however, vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.
 
1. Advantage xPO
2. SourceRight Solutions
3. Adecco
4. Staff Management
5. Allegis Group Services
6. Workforce Logic
7. Manpower
8. Hays
9. Guidant Group
10. Agile 1
11. CDI
12. Tapfin
13. Volt Consulting
 
Click here to view the Baker’s Dozen.
 
 
Click here to view the Overall Chart of Providers.
 
 
Click here to view the Breadth of Service and Size of Deal Leaders.

Posted April 28, 2010 in Talent Acquisition

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