2016 Baker’s Dozen Customer Satisfaction Ratings: Recognition

HR Outsourcing

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.

Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 13 responses from 10 companies.

In order to determine an overall ranking, we analyze results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables represent those calculated scores. We include them to demonstrate the relative differences among the ranked service providers.

While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity.

We hope this ranking provides you some insight.

  1. Madison Performance Group
  2. Rideau Recognition Solutions
  3. Globoforce
  4. BI Worldwide
  5. Inspirus
  6. Michael C.. Fina Recognition
  7. MTM Recognition
  8. Point Recognition
  9. Engage2Excel
  10. Achievers
  11. Royal Recognition Inc. 
  12. Maritz Motivation Solutions
  13. O.C. Tanner

Click here to view the full 2016 Recognition Baker’s Dozen announcement

Click here to watch the announcement of the 2016 Recognition Baker’s Dozen

Posted August 2, 2016 in Performance Management & Rewards

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