Employee EngagementRecognition & Rewards

2011 Baker’s Dozen Customer Satisfaction Ratings: Top Recognition Providers

We rank the top providers in recognition services.
 
 
The rankings contained within the Baker’s Dozen for Recognition and other service areas in HRO Today are based on customer survey data. The indices result from a multi-step process. HRO Today identified the top recognition providers. Our survey research team then asked providers to identify customers to be surveyed. Using the HRO Today database, we identified other buyers to survey. Each respondent was asked about services provided, scope and scale of services, and the quality and satisfaction with the services.
 

Respondents provide e-mail addresses for verification, but responses are kept in strictest confidence. Once collected, information is loaded into the HRO Today database and analyzed to score each provider having a statistically significant sample. For this survey, we received feedback from more than 230 verified customers. The rankings are based on point assignments and weightings of questions—plus a predetermined algorithm that calculates the overall score based on breadth, scope and scale, and quality. Rankings and weightings are determined statistically, and all feedback is from customers. The ratings are not the opinions of HRO Today staff. We only provide a methodology, and we do not claim that our methodology is the only viable ratings program available; we do, however, vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.
 
1. Inspirus
2. Achievers (formerly I Love Rewards)
3. O.C. Tanner
4. Rideau Recognition Solutions
5. Michael C. Fina
6. BI Worldwide
7. The Miller Company
8. Anderson Performance Improvement
9. Point Recognition
10. Rymax Marketing Services
 
Click here to view the Baker’s Dozen, rank 1-5
 
 
Click here to view the Baker’s Dozen, rank 6-10.
 
 
Click here to view the Overall and Breadth of Service charts.
 

Click here to view the Size of Deal and Quality of Service charts.

 

Tags: Employee Engagement, Recognition & Rewards

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