2011 Baker’s Dozen Customer Satisfaction Ratings: Top Learning Providers

 
 

We rank the top providers of learning services.
 
 
By the Editors
 
 

The rankings contained within the Baker’s Dozen for learning, and other service areas in HRO Today are based on customer survey data. The indices result from a multi-step process. HRO Today identified the top learning providers. Our survey research team then asked providers to identify customers to be surveyed. Using the HRO Today database, we identified other buyers to survey. Each respondent was asked about services provided, scope and scale of services, and the quality and satisfaction with the services. 
 
 
Respondents provide e-mail addresses for verification, but responses are kept in strictest confidence. Once collected, information is loaded into the HRO Today database and analyzed to score each provider having a statistically significant sample. For this survey, we received feedback from more than 70 verified customers. The rankings are based on point assignments and weightings of questions—plus a predetermined algorithm that calculates the overall score based on breadth, scope and scale, and quality. Rankings and weightings are determined statistically, and all feedback is from customers. The ratings are not the opinions of HRO Today staff.  We only provide a methodology, and we do not claim that our methodology is the only viable ratings program available; we do, however, vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.
 
1. Raytheon Professional Services (RPS)
2. General Physics Corporation (GP)
3. The Training Associates (TTA)
4. ACS, a Xerox Company
5. Intrepid Learning Solutions
6. Aon Hewitt
7. RWD Technologies
8. NIIT
9. IBM
10. AchieveGlobal

 
 
Click here to view the 2011 Baker’s Dozen Customer Satisfaction Ratings: Learning Providers.

Posted February 16, 2011 in Engaged Workforcein Learning

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