2010 Baker’s Dozen Customer Satisfaction Ratings: Top Relocation Providers

We rank the top providers in relocation based on customer satisfaction surveys.
 
The rankings contained within the Baker’s Dozen for Relocation and other service areas in HRO Today are based on customer survey data. The indices result from a multi-step process. HRO Today identified the top relocation providers. Our survey research team then asked providers to identify customers to be surveyed. Using the HRO Today database, we identified other buyers to survey. Each respondent was asked about services provided, scope and scale of services, and the quality and satisfaction with the services.
 

Respondents provide e-mail addresses for verification, but responses are kept in strictest confidence. Once collected, information is loaded into the HRO Today database and analyzed to score each provider having a statistically significant sample. For this survey, we received feedback from more than 180 verified customers. The rankings are based on point assignments and weightings of questions—plus a predetermined algorithm that calculates the overall score based on breadth, scope and scale, and quality. Rankings and weightings are determined statistically, and all feedback is from customers. The ratings are not the opinions of HRO Today staff. We only provide a methodology, and we do not claim that our methodology is the only viable ratings program available; we do, however, vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.
 
1. Graebel
2. Weichert Relocation Resources (WRRI)
3. The MIGroup
4. SIRVA
5. Cartus Corp (Includes Primacy)
6. NEI Global Relocation
7. AIReS
8. Paragon Relocation
9. Lexicon Group
10. Mobility Services International
11. Altair Global Relocation
12. Brookfield Global Relocation Services
13. Crown Relocation
Click here to view the 2010 Baker’s Dozen Customer Satisfaction Ratings: Top Relocation Providers.
 
Click here to view the Overall Leaders.
 
 
Click here to view the Breadth of Service and Size of Deal Leaders.
 

Posted May 28, 2010 in Engaged Workforcein Relocation

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