How can companies leverage economic gains through Web 2.0? In the second part of this article, the authors explain how to get more for less.

 Outsourced solutions help address skyrocketing healthcare costs, retirement challenges as organizations seek integration across numerous benefits.

 Although it seems like a highly mature business, outsourced recruitment still needs to iron out some aspects. 

Study offers tips for determining metrics and effectiveness of employee awards programs.

With three new major solutions launched recently, is the industry ready for a new business model or just rehashing old technology?

It’s been a long road to where we are today with software-as-a-service, but the business model is finally economically viable. Understanding how we got here sets the groundwork for answering the question: Do we need SaaS in BPO?

Recently introduced software-as-a-service rollouts offer companies opportunity to quickly capture savings and efficiencies.

From the banking industry’s health to swine flu threats, here is a litany of issues that companies should keep in mind as the country nears recovery. 

 When cost savings are a priority in these times, can you afford to go with the lowest-cost provider? 

On-demand BPO services evolve to a new height of scalability, flexibility in this virtual sourcing supply chain.