Rather than put off its outsourcing engagement during its massive acquisition of maytag in 2006, whirlpool plowed ahead with its transformational efforts. Two years later, the company is reaping the rewards.

Just imagine the king of Web retail delivering back-office services. That kind of automation over the current wave of pretender delivery methods is preferred any day.

What is the true state of the market? Analysts and pundits ponder, but the data tell all.

Even during challenging times, you can achieve the results you want by taking actions to position your company as a leader for when times are better.

In arriving at a new generation of deals, HRO is showing more signs of growing up.

GS is increasingly a valuable tool for getting BPO cost savings, and HRO buyers, long holdouts against offshoring, will finally start to give in to its alluring value.

With the benefit of hindsight, buyers and providers head into the next generation of HRO with clearer goals and expectations regarding their enterprise engagements.

In the first of two parts, the authors examine how you can decide on centralization,standardization, and outsourcing.

Taking a holistic approach to developing and managing talent can help your organization drive better business results from your HR and learning outsourcing program.

Employment by governments, nonprofits, and other organizations shows more resiliency than the overall market.