Parker Staffing Says its initial service provider failed to deliver. But engaging An alternative solution led to better results.

In an end-to-end service relationship, a California hospital chain consolidates screening service vendors and discovers that a partnership with a single provider can lead to greater benefits.

Outsourcing HR services doesn’t mean you wash your hands of communications. The buyer must continue to manage a number of areas following implementation.

European sector shines, while North American buyers show the least interest in BPO services. However, expect next year to bring more deals in reversal to the sluggish growth of ’06 and ’07.

Underestimating the complexities of the deal is a common mistake. Here are four points for making it work. Keep in mind the 80/20 rule when dealing with geographies and never forget to win the buy-in of the business heads.

As SAP, Oracle, and Lawson roll out their next-generation architecture, will BPO and ITO providers migrate their clients? It’s a tall order, but it could bring a tidal wave of BPO converts.

To possess this new skill set, consider all you must invest in services globalization. Eight percent in governance costs will likely result in more success.

Figuring out why you want to benchmark will provide a clearer direction on how to use the data.

As General Atlantic’s point man overseeing the private equity firm’s numerous investments in this sector, Mark Dzialga chides the industry for past pricing sins, sees providers going soft in the marketplace, and thinks ‘offshoring’ is a dirty word. So why is he still looking for gems in the business services sector?

It’s one thing to recognize employees you visibly encounter on a daily basis. But what about those employees who telecommute or work in off-site field locations?