The segment is small but growing, but can it break out from being an after-thought for the HRO industry? Market research shows it has huge potential ahead.

Sure RPO is on the lips of buyers and providers everywhere, but the truth is market penetration remains low. Look for the segment to mature and become productive in the near future.

Annual Delve Brand Index finds buyers still unsure about the impact of HRO. Cost savings remain the No. 1 driver behind engagements even as a best-in-class approach is preferred.

Each business needs to ask itself certain crucial questions before deciding whether to outsource and how to go about it.

Surveys show mixed results when it comes to deal satisfaction in HRO. Here are some findings from Towers Perrin and suggestions of how to keep everyone happy.

Organizations that do not measure, like the ships at sea prior to longitude, tend to drift without direction.

In the most methodical approach yet, ranking the top RPO providers depends on one part customer opinion, one part breadth of service, and one part service quality.

These retention strategies—from finding out what your on-site workers really want to visiting your supplier locations—will help prevent your best employees from walking out the door.

Tremendous customer demand has the outsourced recruitment business in a frenzy, but will this immature market lead to buyers getting burned?

First-generation deals are done, the landscape is maturing, and the momentum shows no signs of slowing. Transformational engagements will lead the way.