Despite adopting a customer-centric philosophy that leaves most HR services in the hands of in-house staffers, Federated Department Stores has found that some services are better off outsourced. Following its recent acquisition of the May Company, the head of Federated’s payroll operations reflects on how selective HRO has helped meet his department’s needs as well as those of 191,000 exempt and non-exempt employees.

Changes needed to help the provider market stay financially viable for the long-run. Pursuit costs continue to be a significant investment for providers.

In HRO, just like TV, movies, Broadway and PC software, sequels and second acts are often bigger than the original. And since HRO Today thinks that market tendencies have the same patterns as entertainment and technology trends, we have picked up HRO’s three, soon-to-come second acts that promise to be bigger than their first-run versions.

In the final installment of the series, a look at adopting Six Sigma as a tool for giving the customers what they want.

Depending on who you ask, the answer could be bright or bleak.

Choosing the right platform is crucial if you want your deal to actually go live.

Despite having matured for more than a half-decade, dissatisfaction with service delivery and innovation are cited by buyers. Will the market ever get it right?

Scope creep an inevtiable result of end-to-end HRO. Buyers voice demand for more services.

Enterprise providers cover all ends of HRO; we surveyed some familiar names to find out what trends are affecting the entire spectrum of HRO.

A checklist for action this year.