As the market moves into a new era, examine how your relationship with providers is progressing. Be mindful of the growing distrust that developed in ITO’s market journey.

Consider these five critical competencies to differentiate the providers in the marketplace. Beware of sales rhetoric that can lead you to the wrong vendor.

Captive centers have their own advantages over outsourcing. Just be mindful of the work involved before you begin working with a real estate agent in Mumbai.

Workforce screening and eligibility determination are also great killer scenarios.

Outsourced services allow you to focus on and build relationships with people while managing non-relationship transactional services.

Expect a lot from your service providers, but when it comes to the retained organization, look to take on some heavy lifting yourself.

Don’t just take my word for it, but constantly reassessing how HRO is working for you can lead to the best results. Just ask the wrestling guru.

In the evolving HRO marketplace, SaaS is quickly becoming a sourcing model of choice for some budget-conscious employers looking for improved HR services. With big and small organizations jumping on the bandwagon, could software as a service replace traditional HRO offerings in the future? Read on to see if it’s right for you?

Despite the unique requirements of various HRO buyers, establishing a baseline in definition, pricing, and service levels will help the industry better grasp what it’s getting for its money.

ust back from a whirlwind trip exploring trends in Europe, HRO Today’s publisher rediscovered three developments, all of which point to heightened market activity in the years to come.