Advisors harbor a rosier outlook than providers in the third quarter. Making a sound business case, high costs, and internal politics remain barriers to wider adoption of HRO.

Faced with high turnovers, a protracted time-to-hire, and steep staffing costs, global nutrition company Numico went on a fortified diet of RPO services. The results: improved quality in hires, a dramatic reduction in turnover, and recruitment savings.

The market is maturing and clients are becoming more sophisticated in the way that they contract, yet one outsourcing skill is so underdeveloped it’s putting all outsourcing relationships at risk.

Winning the hearts and minds of employees is half of HRO’s battle. A compelling business case must be made to convince the C-suite.

The Buyers’ Group data reveals stabilizing price points, and changes in buyer preference. Adoption of transform-and-transfer gains greater acceptance among enterprise buyers.

As a buyer, your input in a provider’s client advisory firm can go a long way in improving service delivery. Just make sure you can make a commitment and that it’s a responsibility you enjoy.

Measure and benchmark wisely. Chasing down useless information won’t improve your organization’s end goal, whether that’s shareholder value or sustainability.

The provider community faces a credibility problem in this nascent industry. The business model evolves to serve emerging needs, address previous shortcomings.

Rotterdam, the Netherlands and London aren’t far apart, but for two global companies with headquarters in these cities, their disparate approaches to HRO represent divergent philosophies. Whether you prefer best-of-breed or integrated service delivery, outsourcing has all the bases covered.

Trust but verify HRM BPO market research data. The devil, as the saying goes, is in the details of the study.