Vol. 11 No. 1 - January/February 2012

Things Go Better With BPO

Inside Coke’s multiyear, multicountry rollout. It’s the real thing.
 

By Rich Litner and Lester Levine
 
 
 

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2012 Baker’s Dozen Customer Satisfaction Ratings: Learning

We rank the top providers in learning services.
 
By the Editors 

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The Need for Speed

Getting employees onboard is much more efficient when they have the right tools in place.
 

By Debbie Bolla
 

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No Slowing Down

Our annual roundup of the top deals in recruiting.
 

By the Editors

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The Architect

Steven Hinckley is building a new edifice to house the free agent labor force.
 

By Debbie Bolla
 

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Follow the Leader

Three CHROs talk shop.
 

By the Editors
 

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Plugging the Jobs Leak

A proposal for promoting new business.
 

By Bob Litan 

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Soft (Skills) Market

Well-rounded employees are worth their weight in gold.
 

By Kyle Lagunas 

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Risky Business

You might be socially discriminating—and not even know it.
 

By Jessica Miller-Merrell 

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Social Studies

Engage your workforce with new communication platforms.
 

By Michael P. Savitt  

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