When your system’s past comes back to haunt you, here’s how to get over it. 
 
By Christian Baader, Gianni Giacomelli, and David Ludlow
 
 

 TBO providers must help their multinational clients perform a strategic balancing act as they confront effects of the economic downturn that differ by locale.
 
By Jeff Miller
 
 

 From top to bottom, the war for talent rages on—especially as a turnaround seems imminent.
 
By Lisa Maxwell
 
 

To multi-tenant or not to multi-tenant? When it comes to HRM BPO and SaaS, multi-tenancy is the clear victor.
 
 By Naomi Bloom
 

 Our columnist sets the stage for his forthcoming columns that reveal what it takes to leverage globalization.
 
 By Atul Vashistha
 
 

 As the rising unemployment rate starts to decline, RPO shows promise for when companies begin to rebound.
 
By Michael Beygelman
 
 

 A guide to the reasons why this key segment turns to outsourcing.
By Gary Bragar
 
 

 ‘Psychic income’ might be an abstraction, but that doesn’t mean it isn’t real.
 

Our CEO introduces some changes to the HRO Today Magazine Team—plus some exciting data and changes to come.
 

 Fierce business entrepreneur Karen Paterson, CEO of Patersons Global HR & Payroll, brings speed and scale to a growing, global industry. 
 
By Andy Teng