The HRO marketplace is getting wise to really delivering innovation to customers. Now practitioners just need to embrace the capability.

Our CEO, also the program chair of HRO World hosted by LRP Conferences, answers the numerous questions and comments he has fielded about the opening session.

With two decades of experience in the industry, ABB’s director of recruiting Shelia Gray is excited that her specialty may be the next great concept to come out of HR.  

 Understanding, and then overcoming, employees’ emotional resistance to change is key to HRO success.

Retention and accelerating performance improvements come from creating a culture of recognition and connections. 

When employment is down, the demands on internal HR resources grow. Some organizations view an external solution as a panacea.

 A top-down approach is still crucial to effective inclusion practices. A business imperative is becoming clear . 

 Armed with data and a sense of the incumbent provider, an outsourced customer can achieve better contractual terms while still maintaining a mutually beneficial relationship with its provider.

 In today’s changing market, who has the advantage: End-to-end or point solution?Industry experts weigh in.

What do you need to look for in order to get the real benefits from innovation in your outsourcing engagement? Hint: Think architecture.