Staff & Contract Instructors (PDF)The largest single expense for training organizations is the cost of instructors, both full-time staff instructors and contract instructors. Therefore, it is vital to thoroughly understand these instructors’ true and complete costs, how to compare staff and contract instructors, and when and how to use each of them. This whitepaper first addresses compensation of staff trainers. It details the many direct and indirect overhead costs associated with trainers that are needed to compute their true total costs.

Understanding the New Dynamics of
Delivering Quality HR Services (PDF)When it comes to HR service delivery, there are many aspects of quality that can impact an organization¹s employee satisfaction, engagement, productivity, and overall business success. This paper offers new research and perspectives to help enhance the quality of HR service delivery.
By Fidelity HR Services

How to Design and Optimize Global Service Delivery Models (PDF)
An examination of the globalization trends affecting how businesses are delivering services around the world.
By Cliff Justice, Managing Director - Globalization and Stan Lepeak, Managing Director - Research, EquaTerra

Strategic Importance of Knowledge Process Outsourcing (PDF)
An examination of how KPO can add value to organizations
By Alexander Mierau, Technical University of Kaiserslautern, Germany

The 10 Demandments: A primer and self-assessment to ensuring your organization attracts the best employees.
By Sue Marks, CEO Pinstripe
10 Demandments Executive Summary (PDF)
10 Demandments Self-Assessment
(PDF)

Trends in Services Globalization for 2007 (PDF)
A look at the factors influencing offshoring BPO and ITO.
By Avinash Vashistha, THOLONS